Microsoft Corporation Senior Customer Engineer in Cambridge, Massachusetts
Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Customer Success organization is looking for a Customer Engineer. In this role, you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.
As a CE, you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
Consistently apply “lessons learned”, model personal accountability & teamwork.
Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
Contribute to On Call rotations to ensure high quality of service for the critical incidents created by Support Mission Critical customers
Technical Skills and qualifications
3+ years of working experience with Microsoft Server products and implementation / deployment of Azure Cloud based solutions
Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
Candidates with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable.
Solid understanding of client/server, networking, and Internet technologies fundamentals.
Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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