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Massachusetts Institute of Technology Retention Marketing Manager in Cambridge, Massachusetts

Retention Marketing Manager

  • Job Number: 19715

  • Functional Area: Publishing

  • Department: Technology Review

  • School Area: Libraries, MIT Press, Tech Review

  • Employment Type: Full-Time

  • Employment Category: Exempt

  • Visa Sponsorship Available: No

  • Schedule:

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    Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

RETENTION MARKETING MANAGER, MIT Technology Review (MITTR), to be responsible for creating, implementing, analyzing, and constantly improving paid subscriber retention, increasing engagement, and reducing churn. Responsibilities include e-managing the execution of retention marketing programs across multiple channels to drive increased conversion, engagement, product usage, customer ARR, and LTV; coordinating communication; working cross-functionally to implement initiatives that drive engagement with current subscriber base; collaborating with email marketing and consumer marketing managers across MarTech to enable clean, effective segmentation and communication; developing and executing specific “at-risk” customer marketing cadences and action plans; following up on metrics and suggesting retention initiatives; coordinating creative design, delivery, segmentation, personalization and messaging, and reporting for all renewal marketing; and other duties as needed. A full job description is available in the "Work With Us" section at

Job Requirements

REQUIRED: at least three years’ experience in retention planning and operations management and/or direct response marketing; bachelor’s degree in a related field; experience with a subscription business and solid understanding of subscription metrics; deep understanding of consumer funnels and segmentation and proven experience developing customer retention strategies that drive growth; strong critical thinking and analytical skills, particularly in customer segmentation; experience applying data-driven decisions using analytics, A/B testing, and campaign reports and dashboards to drive business impact; ability to perform tactical strategizing and hands-on execution, including structuring automated campaigns; excellent interpersonal, verbal and written communication, project management, and time management skills; and meticulous attention to detail. Seek a self-starter with expertise driving bottom line impact who is able work independently and as part of an energetic team in a rapidly evolving environment. Job #19715-7 6/9/21