REI Retail Department Manager - Cambridge, MA in Cambridge, Massachusetts
Retail Department Manager - Cambridge, MA
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What's cool about this job
REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
As a Retail Department Sales Manager, you are a key member of the retail store management team. In this role, you will be a critical leader in the store coaching, developing, and motivating sales teams to directly impact REI’s organizational goals. You will report directly to the Store Manager and will manage a team of retail staff to deliver on business goals of sales, memberships, and service. In this role you will spend most of your time as an active, visible leader, motivating, directing, and coaching hourly staff. Specific responsibilities include:
Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and service
Directs the execution of our core standards and overall visual direction to maximize sales
Builds agile, service-focused teams to deliver on the evolving expectations of our customers
Drives sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitement
Delivers motivational experiences for our members and customers through effective execution of outdoor programs and outreach
Aligns with company direction and communicates critical company strategies and changes to teams as needed
Recognizes and rewards team members to strengthen engagement and cultivate teamwork
Provides dynamic and regular customer-focused feedback and engages in two-way dialogue
Recruits and develops diverse leaders from inside and outside the organization.
Ensure execution of all visual merchandising standards
Bring your passion and expertise
Are you a bold leader? Do you thrive in the outdoors? Are you ready to lead and coach a dedicated teams to reach organizational goals? Bring your leadership skills to REI and help us strengthen our co-op by promoting the REI culture within the co-op and evangelizing our brand to our external customers. We pride ourselves on living our values and we look to our store leadership teams to deliver on that promise. Ready for your next adventure? Take a look at the skills we look for in our Sales Managers:
Minimum of 3+ years of successful retail management experience
Demonstrated dynamic leadership skills with the ability to lead, motivate and develop future leaders
Proficiency in interpreting and using retail financial metrics to drive key performance indicators
Demonstrated ability to set standards and hold team members accountable
Effective communication skills
Commitment to deliver an outstanding customer experience
Demonstrated experience in Visual Merchandising
REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.
At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.
With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.
REI is an Equal Opportunity Employer
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