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Microsoft Corporation Principal Program Manager in Cambridge, Massachusetts

Microsoft 365 continues to experience incredible growth as the company focuses on its productivity cloud strategy and enabling secure remote work for its customers. As part of Microsoft Engineering, The FastTrack team has a primary role in driving this strategy and is looking for individuals that share in the passion to drive business value and customer success using Microsoft 365 and related technologies.

The FastTrack team is looking for a thoughtful, analytical, independent thinker and high energy individual to own and drive new approaches and solutions with driving revenue and growth through FastTrack. As a FastTrack Operations Program Manager, you will own and drive execution of FastTrack priorities, with a focus on owning a program to increase revenue through upsell and growth.

Responsibilities

Key business metrics and responsibilities will include:

  • Deliver FastTrack priorities and attain success measures.

  • Partner withregionalFastTrack teams toown and align on globalmetric execution strategy.

  • Deep understanding of Microsoft Sales process, ability to review sales and consumptionpipeline.

  • Own and lead structured rhythm of business, prioritization, and communication plan with allregionalstakeholders.

  • Drive accountability with Regional Delivery and Architect Teams for operational excellence, data quality, consistent playbook execution and insight creation using FastTrack tools.

  • Participate in A14 calls and partner with sales organizations to manage the pipeline of customers that are actively upselling.

  • Understand and advise on resource capacity for both day-to-day operations and budget planning.

  • Evaluate and identify changes to the FastTrack playbook to increase resource efficiency and simplify customer experience.

  • Execute regular, scheduled rhythm of connection to collect and triage customer and workload insights and blockers.

  • Maintain strong working relationships with regional stakeholders across Engineering, Marketing, Field and Delivery teams to drive high customer satisfaction.

  • Report progress on a regular basis with FastTrack leadership, program, and engineering and Field teams.

Qualifications

Candidate Competencies:

  • Customer obsessed – Look at everything through the eyes of the customer and their need for a holistic secure solution.

  • Self-driven individuals with proven history of demonstrated and measurable business impacts through influence and direct leadership, and a track record of getting things done.

  • Strong analytical skills, taking pride in making data-driven business decisions while defining and improving program initiatives.

  • Abilityto expandnetworkand build strong working relationships withkey stakeholdersto achieve mutual success.

  • Excellent communications and presentation skills – able to present, discuss and articulate challenges to a range of audiences, in a concise and effective manner.

  • Mustbe comfortable with ambiguity and open to change while creating clarity to drive positive business impact.

  • Must be flexible and open to working during non-business hours to accommodate global team connections.

Basic Qualifications:

  • 5+ years of experience in program management leading complex initiatives.

  • 5+ years of delivery or direct customer facing experience.

  • 5+ years Microsoft 365 or Cloud industry experience.

  • Demonstrated operational leadership, great interpersonal and communication skills, creativity, flexibility, and above all a passion for customers.

  • Experience in program managementanddriving theexecutionand enablement of new technology, features, or technical content across a team of professionals.

  • Experience in design and/or implementation of voice systems and cloud voice solutions is a plus.

  • BA/BS or MS Degree in Computer Science, Computer Engineering,or equivalent experience.

  • Occasional travel (0-25%) is expected in this role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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