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Forrester Principal Analyst, CIO in Cambridge, Massachusetts

Imagine the possibilities of change. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next. Our purpose is to imagine the possibilities of change. Our job is to be bold at work.

About This Role:

As a member of Forrester’s CIO research team, the Principal Analyst serving CIOs, CTOs, and senior leaders is responsible for maximizing the business value of technology, delivering innovation, building adaptive and resilient systems, and staying ahead of emerging technology trends. The need for success with business technology has been growing for years. Now, in the post-pandemic era, the ability of technology to help companies redefine the way they serve customers and employees is further exacerbated. This role will help Forrester clients meet these challenges and deliver success.

Our ideal candidate has the ability to see beyond the conventions of today’s business and technology challenges and the experience to inspire and influence executive-level clients with forward-looking best practices and technology strategies that enable high-performing companies to deliver superior customer and employee experiences. These challenges go beyond technology and include organization, change leadership, culture, structure, talent, and customer/employee experience. Candidates must demonstrate the confidence and ability to present to and advise clients across industries. Analysts do this through conducting and publishing innovative research and delivering advice through one-on-one advisory sessions, consulting projects, client inquiries, and speeches.

  • Develop and communicate a deep understanding of how CIOs and CTOs drive technology, customer, and employee strategies that enable our clients to deliver long-term success for their customers and company and outperform the competition.

  • Define the future of IT by developing forward-looking insights on key trends, models, and best practices, and what executive leaders need to do to prepare.

  • Conduct primary research to produce in-depth analyses that convey new ideas framed for our CIO/CTO clients, tech leaders, and vendors on a full range of topics: technology strategy and investments, emerging technology, R&D, approaches to innovation, enabling superior employee experience in resilient work environments, and tech ops.

  • Collaborate across the Forrester ecosystem to deliver higher-level insights that leverage multiple perspectives.

  • Produce short- and long-form written research with various expressions of content: infographics, audio and video content, blogs, and podcasts.

  • Apply Forrester’s research to help clients solve their business problems using short- and medium-term consulting engagements.

  • Present at Forrester-sponsored and industry-related events and deliver client webinars.

  • Establish an industry presence as an influential speaker and thinker. Participate in vendor briefings and field press inquiries as necessary.

  • Support business development and prospect conversations as arranged by Forrester’s account leadership teams.

  • BA or BS degree at a minimum; an MBA or MS is preferred.

  • Experience in developing and implementing leading-edge thinking around current and emerging tech strategies, organization design, digital business transformation, and customer experience in either an advanced corporate or consulting environment. Experience in deploying these insights with technology partners and vendors.

  • Deep intellectual curiosity about the effect of technology on customers and how CIOs and other tech leaders can leverage these insights to improve their strategies.

  • Demonstrable experience with metrics, analytics, and governance.

  • Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, analytics, subject-matter experts, and client leaders.

  • The ability to take complex, disparate ideas and distill them into simple, provocative concepts; willingness to take a stand on outcomes with clients, vendors, press, and competition.

  • The ability to travel 30% to 50% of the time (in a normal business and travel circumstances).

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Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Posting Title: Principal Analyst, CIO

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