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Microsoft Corporation Premier Field Engineer in Cambridge, Massachusetts

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Premier Field Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a PFE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Responsibilities

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them

  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others

  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers

Qualifications

  • 3+ years of working experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, EXO, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity technologies

  • Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions

  • Knowledge of Office 365 and EXO product capabilities, troubleshooting, and monitoring tools

  • Experience with troubleshooting, configuring and supporting Hybrid scenarios

  • Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange

  • Strong knowledge and experience in Security and Compliance

  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus

  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code

  • Solid understanding of client/server, networking, and Internet technologies fundamentals.

  • Understanding of n-tier solutions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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