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Managing Director, Research Te in Cambridge, Massachusetts

60442BRAuto req ID:60442BRJob Code:384061 IT Manager Location:USA - MA - Boston Business Title:Managing Director, Research TechnologiesSub-Unit:------------ Salary Grade ( :061Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • Bachelor's degree is required

  • At least 15 years’ related work experience is required, including:

  • At least 6 years’ management experience

  • At least 5 years’ experience working in an academic setting

  • Knowledge of product design and development practices is required 

  • Experience developing and supporting research technologies in a decentralized academic environment is required

Additional Qualifications and Skills:

  • Advanced degree is preferred 

  • Experience managing effectively in a hybrid work environment is preferred 

  • Experience conducting academic research is preferred  

  • Preferred Competencies:

  • Decision Making: Ability to make decisions, in collaboration with appropriate partners as applicable, with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the IT organization 

  • Problem Solving: Ability to address problems that are broad, complex and abstract, requiring substantial creativity, resourcefulness, staff engagement, negotiation and diplomacy to develop solutions 

  • Independence of Action: Ability to set goals and priorities for functional areas; may make recommendations for department policies, practices and programs 

  • Written Communications: Ability to communicate complex information effectively in writing to all levels of staff, management and external customers across functional areas 

  • Oral Communications: Ability to verbally communicate complex concepts and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others 

  • Teamwork: Ability to collaboratively lead and direct multiple teams for large projects or groups both internal and external to HBS IT

  • Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner 

Additional Information:This role is offered as a hybrid position (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus on a regular basis. Specific schedule will be determined between you and your manager.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements ( . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: TechnologyPre-Employment Screening:Criminal, Education, IdentitySchedule:40 hours/week minimumJob Function:Information Technology, Research, TechnicalPosition Description:Responsibilities:


  • As a key member of the HBS IT Leadership Council (ITLC), coordinate closely with other ITLC members to lead HBS IT as an enterprise technology organization 

  • Build and develop a diverse and effective team; plan and delegate work effectively; communicate and monitor performance expectations; motivate and develop direct reports 

  • Develop strong partnerships with partners and third-party vendors 

  • Serve as a key strategic partner for the DRFD, HBS faculty, Baker Library, HBP and HUIT

  • Assume additional responsibilities as assigned   

Leading the Technology Products Group (TPG)

  • Oversee a team of 20 fulltime staff and contractors who collaborate with faculty to create interactive products that bring their research to life – in the HBS classroom and beyond 

  • Provide thought leadership to the consultation, design, development and support lifecycle for the simulations, tools and multimedia cases produced by TPG 

  • Collaborate closely with HBP to ensure an ongoing smooth technology transfer process, so that as products evolve, HBP’s ability to take those products does as well 

  • Partner with the DRFD to ensure the appropriate funding and governance models for the portfolio of products developed by TPG   

Building Support Model and Team for Campus Research Technologies 

  • Partner with the DRFD to develop a coherent, sustainable strategy for research computing/IT support across the HBS research ecosystem, optimizing current state resources/infrastructure and building a team that meets future-state needs  

  • Collaborate with DRFD Research Computing leadership to understand computing and data needs, current practices, and opportunities for faculty, researchers, core facilities, and other research programs at HBS  

  • Partner with the DRFD to develop and maintain a robust, financially sustainable model for state-of-the-art IT research computing services supporting existing and emerging research areas  

  • Work collaboratively with the DRFD Research Administration leadership and other University offices to ensure that research computing infrastructure complies with applicable federal, state, and (when applicable) granting agency requirements  

  • Recommend & implement research guidelines/procedures for computing equipment, systems & services which support compliance for regulatory requirements 

  • In partnership with the DRFD, guide the team to make sound operations decisions while improving stability, reliability and security for the research platforms  

  • Participate in periodic convenings of the faculty advisory group for research computing

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:

  • Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required

  • Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)

  • Must participate in a shared 24x7x365 on call rotation with other IT staff

Job Summary:Reporting to the Chief Information Officer, Harvard Business School (HBS) you will lead a vibrant group of technologists and multimedia specialists who work closely with HBS faculty to develop products based on their research, while also developing a research computing support practice that meets HBS’s evolving needs in that arena.      

As the leader of the Research Technologies department, you will partner with faculty, research assistants, and administrators to focus on the discovery, development, and delivery of technology supported methods to enhance research, teaching, and learning effectiveness. You will work collaboratively across the campus leveraging activities and opportunities with/across the Division for Faculty and Research Development (DRFD), Baker Library, Harvard Business School Publishing (HBP), and Harvard University IT (HUIT). You must be able to build strong community-wide relationships and be viewed as a trusted partner who is an expert in the field of research technology.Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.