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Harvard University Manager, Business Operations in Cambridge, Massachusetts

53840BRAuto req ID:53840BRJob Code:405012 Admin Professional (N) Location:USA - MA - Boston Business Title:Manager, Business Operations, Global Experience OfficeSub-Unit:------------ Appointment End Date:30-Jun-2023Salary Grade ( :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • 4-6 years of professional experience in finance, technology and project management, and or other related work.

  • Knowledge of financial systems and processes required, and familiarity with project-management software preferred.

Additional Qualifications and Skills:Preferred Qualifications:

  • BS/BA degree

Who You Are:

  • You have excellent interpersonal skills and are able to communicate effectively and diplomatically with others, regardless of their relative position within or outside of the organization

  • You are highly motivated and detail oriented with strong organizational skills and follow-through

  • You thrive in a highly collaborative team environment but are equally effective leading projects independently

  • You find navigating ambiguity more exhilarating than frustrating

  • You possess excellent judgment and excel at influencing others across the organization

Additional Information:This position is approved as a term appointment with an end date of 6/30/23. There is a possibility of renewal/extension.

During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. ( Department:MBAPre-Employment Screening:Identity Job Function:Finance, General AdministrationJob-Specific Responsibilities:What You’ll Do:

Finance and Budgeting

  • Collaborate closely with Senior Director and Associate Director on Global Experience Office (GEO) financial planning and reporting, including annual budgeting, quarterly reforecasts, on-demand estimates and historical analysis

  • Manage invoice and payment tracking for travel providers / destination management companies (DMCs) and other vendors

  • Oversee expense reimbursement process for students, faculty and staff participating in GEO courses / immersions

  • Manage term-billing process for student course fees and supplemental charges


  • Lead QuickBase development, maintenance, and support for all GEO workstreams, ensuring data integrity, compliance with HBS high-risk confidential data protocols, functionality of key reports, and efficiency of critical processes; coordinate with external vendor to create and update customized one-click reports

  • Manage GEO iPhone program, including planning, deployment, execution, and support of devices for faculty and staff Program Managers (PMs) participating in immersions, assessment travel and emergency coverage

Project Management

  • Coordinate biannual Request for Proposals (RFP) process with FIELD Global Immersion (FGI) and Immersive Field Course (IFC) travel providers / DMCs; work closely with Associate Director on travel provider selection

  • Assist with PM selection, training and resource development; lead creation of PM resources, including QuickBase site content and Essential Info Packs

Office Management

  • Maintain GEO staff onboarding processes and documentation; lead training on financial and technical systems and processes

  • Oversee general office management projects, including purchasing and inventory management


  • Execute, maintain and track contracts with travel providers and vendors

  • Coordinate master program insurance policy, mitigating gaps in coverage from individual travel provider policies

Other Duties

  • Serve as Program Manager annually on IFC or FGI; assist with Operations site assessments and attend trade shows to source travel providers / DMCs and vendors, as needed

  • Other responsibilities as required

Why You’ll Love This Job:

  • Learn from and contribute to a team of driven staff colleagues focused on planning and supporting international and domestic field-based learning experiences – the complement to the case method – for our MBA students

  • Work in an office that is committed to challenging racism, inequality and discrimination when we encounter it personally and professionally

  • Experience a truly impressive degree of operational excellence; collaborate and learn across GEO and other MBA teams

  • Grow your career here – learn about the inner workings of a world-renowned business school and develop your skills and experience; explore opportunities for MBA-wide committee work

  • Competitive salary, benefits and professional development opportunities, as well as a commitment to a sustainable work-life integration

Get a first-hand look into the vibrancy of the HBS community and working at HBS here ( .

Have we piqued your interest? Check out more about the work culture at Harvard Business School and submit your resume and cover letter here. (

We look forward to learning more about you and considering your candidacy!School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:Manage the finances, technology and a range of related projects necessary to plan and support large-scale international and domestic field-based learning experiences for 1st and 2nd year MBA students.

Are you a financial or business manager looking for an exciting next step? Do you enjoy developing and supporting systems that create greater efficiency and productivity for yourself and others? Do you want to be part of a team committed to fostering diversity, equity and inclusion in both our workplace culture and in the programs that we support? Do you relish collaborative problem solving in a fast-paced, high-energy environment? Does planning and supporting international and domestic field-based learning experiences for high-achieving graduate business students appeal to you? If so, consider joining the MBA Global Experience Office as our Manager, Business Operations at Harvard Business School.