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IBM L3 Support and Integration Engineer in Cambridge, Massachusetts


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a L3 Support and Integration Engineer, your primary objective is to support and develop cyber security-based integrations used by IBM SOAR (Security Orchestration, Automation, and Response) platform customers. Integrations are used to enrich potentially malicious indicators of compromise and to perform remediation actions.

  • The creation of software development best practices, tools, and utilities used internally and by customers

  • Improve our CI/CD development and testing automation solutions

  • You will work closely with Customer Success and the other engineering teams to provide customer solutions that drive engagement with the IBM SOAR platform

  • Provide L3 support for the supported apps (+70) on the app exchange. This support includes interactions with the L1/L2 Support team, problem diagnosis with customers, problem recreation in lab, defect identification and new bug ticket creation

  • Bug fixing through code changes, testing and submission for QA

  • Validation of vendor and community submissions on the AppExchange. This includes code review, security scans and end-to-end solution testing

  • Support to Sales Engineering for POCs and lab environment configuration of apps for testing and development

  • Develop team best practices, mentor team members, and build solutions for the IBM SOAR integration ecosystem

  • Develop, test, deploy and document integration code for data and process flow between IBM SOAR and other applications, including incident and task management, data query and enrichment, reporting, and complex workflow routing

  • Work closely with other IBM Engineering teams to deliver enhancements in the product, tools and processes

Required Technical and Professional Expertise

  • At least 1 year of software development experience in either Java or Python (preferred), using application servers, relational databases, and message queues

  • Familiar with web service APIs using REST/JSON

  • Ability to install 3rd party applications in a Linux environment

  • Knowledgeable in Linux, bash/zsh shell programming, github, travis, jenkins, containerization and Kubernetes container management

  • Working knowledge of Networking concepts (firewalls, DNS, IP addressing, SSL/TLS proxies, and certificates)

  • Ability to learn quickly and deliver solutions through Agile development methodologies

  • Experience with ticketing and workflow applications, enterprise security systems such as SIEMs

Preferred Technical and Professional Expertise

  • Experience developing commercially available software, following agile development methodologies

  • Experience in the cyber security industry, working with a variety of end point solutions (e.g. SIEM, TIP, DLP, Automation)

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.