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HealthFitness General Manager, Campus Recreation in Cambridge, Massachusetts

General Manager, Campus Recreation

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Job Description

Health Fitness has a rare opportunity for a new full-time (approximately 40 hours per week, benefits eligible) General Manager of Recreation within our client's campus recreation program located located in Cambridge, MA . In this position, you will manage and direct all operational aspects of our university recreation program in accordance with HealthFitness protocols, ensuring consistency amongst all communications, training, marketing, programs and services. You will be responsible for contract compliance, facility maintenance, development of and adherence to the year plan and program budget, supervision of managers, and you will act as the primary client and HealthFitness contact within the program.

Duties & Responsibilities:

  • Leads the development and implementation of the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives.

  • Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced. Coordinates contract renewal efforts.

  • Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures. Negotiates staff compensation and/or management fee increases.

  • Manages the development of outcome-focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions.

  • Ensures overall quality control. Ensures all facility operations and program activities are delivered in accordance with HealthFitness operational, quality, safety and service standards.

  • Collects participant, program and financial data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives.

  • Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates. Provides training and development opportunities to promote and encourage career growth. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.

  • Ensures staff are properly trained according to established standards. Serves as a resource for managers/coordinators in handling customer relations issues.

  • Coordinates overall recruitment efforts.

  • Leads regular staff meetings and attends group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives and status. Assists staff in networking and peer interaction efforts.

  • Reports facility and program updates to the client's athletic department.

  • Approves and/or submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies. Assures revenue collection and expense payment processes are functioning correctly.

  • Other duties as needed/assigned.

Education, Experience and Certifications:


  • Bachelor's degree in Recreation, Sports Leadership, Exercise Science, Health Promotion, or related field required.

  • Five or more years of related industry experience, including two years of program management and staff supervisory experience.

  • CPR/AED and first aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute.


  • Master's degree or equivalent management level experience.

  • Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others.

  • Ability to effectively organize and prioritize work demands.

  • Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.

  • Ability to work effectively with all levels of individuals both within HealthFitness and the client organization.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.

Job Location

Cambridge, Massachusetts, United States

Position Type


Business Unit for Reporting