Danaher Corporation Field Service Engineer in Cambridge, Massachusetts
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
The Field Service Engineer will be a clear advocate for the customer and a steward for Pall Life Sciences. Field Service Engineers are responsible for repair, installation, maintenance and calibration of Pall equipment at customer sites, primarily pharmaceutical companies, biotechnology companies, and contract development and manufacturing organizations (CDMOs). The Engineer also supports sales growth, service growth, and customer fulfillment.
This position is remote and based in the Boston, MA area.
What you'll do
Focus on customers in all aspects of the job. Increased throughput, decreased downtime, regular calibration and preventive maintenance, and regular upgrades as deemed necessary by Pall technical staff
Drives a sense of ownership and resolves to ensure customer needs are addressed promptly with an emphasis on first-time fix
Excellent follow-up skills to ensure we exceed customer expectations, and close all outstanding issues
Excellent sales ability measured by the attainment of individual and team revenue goals. This includes annual growth of service agreements, monthly time and material billing, and the backing of sales initiatives through lead generation
Achieves annual revenue target with projected year-over-year growth targets set at beginning of each calendar year
Effectively prices and position service offerings and agreements on both existing and new equipment, taking into account anticipated costs to actively handle profit margin
Sales support (value selling): makes valuable contributions to our service offerings. A FSE must have ability to lead a customer account in its entirety, and when accessing an account, resolve where we can add more value by offering other services (e.g., rental units, consumables, additional or new equipment leads, service on other instruments, etc.)
Who you are
Bachelors (ideally in a Technical or Engineering field) or Military equivalent (E-6 or greater) or 3+ years of prior field service experience in related field
Experience with Microsoft Work, PowerPoint, and Excel
Experience in one or more of the following: electrical, hydraulic, pneumatic, software, mechanical troubleshooting, theory and application
Able to travel at least 50% of the time
Commercial experience, including direct selling of products or services
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.
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