Ascensia Diabetes Care Field Service Engineer in Cambridge, Massachusetts
Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people with diabetes.
Exciting opportunity for an Engineer who loves troubleshooting and fixing hardware. Do you like solving problems? Are you customer focused? Do you enjoy variety? We are rapidly growing and looking to add to our dynamic team!
Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time at the customer, with travel up to 5 days a week as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.
What will you do?
Provide world class service to our customers by performing preventative and corrective. maintenance for Epredia instrumentation.
Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
Manage service call scheduling, parts inventory and other administrative necessities.
Build trust-based relationships with our customers.
Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
Skills you need for the role:
2+ years of field service experience, preferably in the medical device field.
Associate's degree (Bachelor’s Degree preferred) in electrical or mechanical Engineering, or other scientific degree with related field service experience.
Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
Experience with Laboratory Information Systems/networking instrumentation preferred.
Strong written and verbal communication skills, self-motivated and an effective team player.
Must possess basic software skills and computer literacy.
Physical requirements include the ability to lift 50lbs.
Up to 80% travel may be required to meet customer needs.
Ascensia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.
TO ALL RECRUITMENT AGENCIES:
Ascensia does not accept unsolicited third party resumes.
Ascensia is an Equal Opportunity Employer including Disability/Protected Veterans (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
If you are interested in applying for employment with Ascensia and need special assistance or an accommodation to use our website, please contact us at ApplicantAccommodations@ascensia.com
Ascensia Diabetes Care
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