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Pegasystems, Inc. Director, Commercial Operations in Cambridge, Massachusetts

Director, Commercial Operations

Job Category: Finance

Location: US - Massachusetts - Cambridge

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Meet Our Team:

As a key contributor to the Pega Commercial Operations team, you will report directly into our Sr. Director of Business Operations supporting our global Commercial Operations team. You will manage a team of associates, manager, and senior managers globally. This is a Hands-on role that involves front-line problem-solving support to internal contract stakeholders and skillful advising, management, mentoring of the Commercial Operations team.

Picture Yourself at Pega:

Pega is changing the way the world builds software. As our Director of Commercial Operations, not only are you responsible for mission-critical operations, but you will also manage contract lifecycle activities for our global Business Officer team to increase deal velocity, provide critical insight and improve effectiveness of our license contract lifecycle.

What You'll Do at Pega:

  • Manage a team of high-performing associates, managers, and senior managers globally.

  • Build and Direct a vision for the function, identifying service expansion, enhancement, and scaling opportunities; ensuring the program’s vision aligns with the company’s vision for Business Officers and Commercial Operations that support Pega growth across regions and industries

  • Develop and oversee performance reporting against Key Performance Indicators, identifying opportunities for improvement and prioritizing resource allocation in coordination with the Business Operations Management team and peers across functional lines (e.g., Sales Ops, Consulting Ops, Finance, IT)

  • Identify and address productivity trends across regions, industries, and deal cycles; use insight from reporting to optimize processes and resource allocation to improve productivity

Who You Are:

You are a dependable, process-minded professional who has a sense of urgency and a strong drive to succeed and deliver results. You have a passion for achieving operational success and enjoy creative problem solving.

  • Bachelor’s & Master’s Degree with a business-related concentration

  • 12+ years-experience experience in operational analytics roles or financial operations transformation and business operations

  • Experience with SaaS business model and operations

  • Familiarity with process improvement toolkit including Lean and Six Sigma methods, agile methodology

What You've Accomplished:

  • Successfully managed a large international and domestic team

  • Onboarded and enabled team members to provide outstanding “frame-to-fulfill” workflows

  • Participated in large scale projects and have built strong relationships with business stakeholders and senior leaders

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 14344

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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