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Massachusetts Institute of Technology Desk Associate in Cambridge, Massachusetts

Desk Associate

  • Job Number: 23737

  • Functional Area: Other

  • Department: Housing & Residential Services

  • School Area: Dean for Student Life

  • Employment Type: Full-Time

  • Employment Category: Non-Exempt

  • Visa Sponsorship Available: No

  • Schedule: F-T, 4:00 P.M. - 12:00 A.M.

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    Job Description

DESK ASSOCIATE, Division of Student Life (DSL)-Housing and Residential Services (HRS), to provide administrative and operational support for a graduate residence. Will work closely with the housing operations managers and Housing Unit-12 staff to provide customer-oriented services, including check-in and check-outs, recordkeeping, mail and package handling, and enforcing guest/visitor policies for residents and live-in staff during weekend shifts; and provide break officer support for staff breaks and meals and cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies. A full description is available at

Job Requirements

REQUIRED: high school diploma or its equivalent; excellent organizational, problem-solving, customer service, interpersonal, and verbal and written communication skills; a desire to work in a collaborative environment; ability to handle multiple tasks, set priorities, and work independently in a fast-paced environment; experience using web-based programs, including e-mail and Microsoft Office; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position/rank within the department. PREFERRED: bachelor’s degree and customer service or office experience. Job #23737 Rate of pay: $25.00/hour The schedule for the position is Friday to Tuesday, 4:00 P.M. to 12:00 A.M. Employment is conditional upon the successful completion of a background check. 2/22/24