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Thermo Fisher Scientific Customer Service Specialist in Cambridge, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

  • This position is focused on service delivery excellence for UnityTM Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

  • This position is located in Andover, MA.

How will you make an impact?

As a Customer Support Specialist, you’ll be a part of the important work being done in the lab by supporting and servicing our customers onsite.

A day in the Life:

  • Responsibilities include but are not limited to the following;

  • Escort lab instrument service vendors from the security desk to the job site and provide locally required trainings to such service vendors.

  • Work with service vendors to ensure service reports are obtained in a timely manner upon completion of a service.

  • Assist with handling lab asset service contracts

  • Assist site asset manager with equipment moves, installs, removals, labeling, and inventory management.

  • Assist site Planner/Scheduler with planning/scheduling activities as requested including but not limited to processing service work orders in the computerized maintenance management system.

  • Understand customer requirements and coordinate/collaborate with other teams for various support requirements.

  • Maintain professional and customer focused relationships with team members, internal and external customers and service providers, and building occupants.

  • Align with all company policies and procedures and adhere to company standards. Provide compliance and quality system management support to help ensure the LIS group is audit ready every day.

  • Maintain a continuous improvement mentality and identify LIS process improvement opportunities.

  • Support the site Pipette program by collecting pipettes in designated pickup/drop-off locations and ensuring they are handed off to the pipette calibration vendor.

  • Perform other job-related duties and special projects as requested.

Keys to Success:


  • High school diploma or equivalent required.

Knowledge, Skills, Abilities

  • Entry level position in which the candidate will spend significant portions on their feet every single day.

  • Ability to read, write and speak English

  • Ability to work well in a team environment.

  • Strong written and verbal communication skills

  • Requires leadership skills to be able to provide functional supervision and coaching to staff and be able to show concern for well-being and success of others.

  • Excellence in customer service and social skills to deal with various levels of personnel at the customer site.

  • Proficient experience with a computer and the Microsoft Office suite of software.

  • Requires a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.