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Microsoft Corporation Consultant/Premier Field Engineer in Cambridge, Massachusetts

CONSULTANT ROLE

Do you love to solve problems and help customers to achieve their business goals? If so, this is a phenomenal opportunity for you. You will be working with customers, partners and other Microsoft team members in designing, building, implementing, and optimizing large enterprise solutions/environments, helping to lead them to success in partnership with Microsoft Services.

As a Microsoft Consultant, you will deliver quality engagements with your expertise, either as an advisor, workshop, troubleshooting, assessment, reviewer or resource in high profile projects to ensure customer value. The ideal candidate must have the ability to combine their technical skills, creativity and customer focus to deliver great solutions to the customers and ensure they get the best out of our technologies and solutions. Person in this position should be able to focus on deep experience with technologies.

PREMIER FIELD ENGINEER ROLE

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Premier Field Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Premier Field Engineer (PFE) you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Responsibilities

CONSULTANT ROLE

Responsibilities:

Engage in senior level business and/or technology decision maker discussions related to project objectives, business process, requirements and provide perspective on recommended technical approach (Senior Con)

Develop and understanding of customer business requirements and project objectives; Design and deliver technical solutions to meet business requirements.

Ensure solutions align with the intent of the architecture allowing for clear build test specifications and development of operations guides for the customer. Ensure developed solutions use Microsoft standards

Develop integration tests & other gate criteria that align with business requirements & project plan while using Microsoft standards to ensure a stable solution, predictable support

Provide stakeholder assistance throughout deployment to avoid/resolve technical issues. Review engagement to identify shared areas of improvement & communicate to customer

PREMIER FIELD ENGINEER ROLE

Responsibilities:

Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them

Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others

Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

Consistently apply “lessons learned”, model personal accountability & teamwork.

Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers

Qualifications

CONSULTANT ROLE

Qualifications:

3+ years’ experience in IT consulting, development/deployment, network operations and software support

Ability to work independently cross collaboration working in a fast-paced environment where technology and customers' requirements can change regularly

Demonstrated technical aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships

Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement

Ability to apply product & technology knowledge to improve Microsoft products and the customer experience

Desired experience with development frameworks (SCRUM/Agile)

Desired experience with development technologies, including architecting and implementing quality software code leveraging the latest Microsoft, open-source technologies, and/or cloud technologies to solve customers’ most difficult challenges

Education: Bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) work experience.

PREMIER FIELD ENGINEER ROLE

Qualifications:

3+ years’ experience in systems development, network operations, software support, IT consulting

Ability to work independently cross collaboration working in a fast-paced environment where technology and customers' requirements can change regularly

Demonstrated aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships.

Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement

Ability to apply product & technology knowledge to improve Microsoft products and the customer experience

Desired experience with development frameworks (SCRUM/Agile)

Desired experience with development technologies, including architecting and implementing quality software code leveraging the latest Microsoft, open-source technologies, and/or cloud technologies to solve customers’ most difficult challenges

Education: Bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience

CONSULTANT AND PREMIER FIELD ENGINEER ROLES

Travel: Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 25%-50% of the time. Overnight travel may also be required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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