Thermo Fisher Scientific Chemical Management in Cambridge, Massachusetts
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: Support of large molecule Scale Up lab activities, including working with cell lines, experiment protocol execution, Media and buffer preparation, lab ware processing, and equipment standardization support. This position will utilize the basic functionality of systems and applications relevant to the job function. Strong communication skills are also required.
Reviewing, creating, and maintaining of company data log sheets
Assisting in registration of chemicals into a chemical database
Delivery of chemical packages within a laboratory environment
Sustaining and maintaining of chemical stockroom inventory
Ordering of stockroom supplies
Providing customer support to clients
Performing Area Audits of cross-functional areas within ULS
Administrating a gas cylinder program; including labeling, inventorying, and disposing of gas cylinders
Must possess a High School Diploma and preferably an Associate’s degree
Must be able to read, write and speak English.
Displays a high level of confidentiality for both customer and Thermo Fisher.
Must maintain Thermo Fisher Scientifics’ Four-I Values.
Experience in laboratory setting or services preferred; experience in GLP/GMP environment preferred
Proven excellence in customer service skills.
Detail oriented, problem solver, promotes team environment.
Computer/software skills. (Outlook, Excel, Word, PowerPoint).
Non-Negotiable Hiring Criteria:
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must deliver excellent customer service to include maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must be proficient with a computer and the Microsoft Office suite of software.
Have demonstrated initiative in previous work experience.
Expanded tactical thinking that considers the impact on the broader organization.
Show concern for well being & success of others.
Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization.
Must be able to provide suggestions for corrective action and preventive customer service.
Must be organized and detail oriented to be able to prioritize own and other’s work and meet business productivity metrics.
Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues.
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at customer location.
Extensive walking may be required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
May be able to use material handling equipment such as push carts and pallet jacks.
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves .
Some areas require steel toe shoes, bump hats and/or safety glasses.
Must be able to work hours required to get the job done.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.