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Harvard University Card Services Representative I in Cambridge, Massachusetts

59431BRAuto req ID:59431BRJob Code:400102 Accounting Assistant IV Location:USA - MA - Cambridge Business Title:Card Services Representative ISub-Unit:------------ Salary Grade ( :052Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.

Post high school education, or equivalent experience in financial, banking or credit union.

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.

  • Experience in a financial, banking or credit union environment, preferred

  • Must possess strong attention to detail

  • Excellent customer service skills, organization skills and the ability to multitask in a fast-paced environment.

  • Excellent verbal and written communication skills required.

  • Must be proficient with MS Excel, Word, Internet, Email (Outlook), other applications as required.

  • Self-motivated with excellent problem-solving skills.

  • Strong interpersonal skills.

Additional Information:

Please provide a cover letter with your application.

  • Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).

  • Harvard University is unable to provide work authorization and/or visa sponsorship.

  • This position has a 90-day orientation and review period.

Harvard University Employees Credit Union:


Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Harvard offers an outstanding benefits package including:

Harvard’s Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. Comprehensive benefits, generous paid time-off, access to education and professional development, and a vibrant campus with abundant cultural and recreational opportunities create a competitive and compelling total rewards package. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts.

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Department:Harvard University Employees Credit UnionPre-Employment Screening:Credit, Criminal, Identity, Prohibited PartiesSchedule:M - F/7.00hrs per day/35.00hrs per week with a one hour unpaid lunch break each day

Additional hours will be expected depending upon the business needs of the department, either earlier or later weekdays or Saturday hours.

Expected to attend after hours meetings and events.

This position is overtime eligible and part of the bargaining unit.Job Function:Finance Position Description:

  • Receives and responds to emails and phone inquiries from credit union personnel and members in a timely manner.

  • Receives and processes ATM/debit and credit card forms.

  • Monitors and processes returned ATM/debit and credit card orders.

  • Monitors and edits rejected new ATM/debit card orders.

  • Posts ATM/debit transaction exceptions.

  • Audits debit card lost and stolen report.

  • Audits new credit card orders and monitors incomplete information.

  • Monitors and processes card holds and fraud reports.

  • Reviews and edits cardholder changes such as international addresses, phone numbers, emails and name changes on card systems.

  • Reviews and processes monthly ATM/debit and credit card reissues.

  • Reviews and processes ATM/debit and credit card adjustments.

  • Sends credit card payment reversal notices and notification changes to members in a timely manner.

  • Monitors ATM/Debit and credit card reports.

  • Performs other job related duties and projects as necessary.

School/Unit:Harvard University Employees Credit Union EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department’s current presence on campus.

Harvard University Employees Credit Union (HUECU) is an on-campus community and all positions are based in Boston and Cambridge.

The majority of jobs at HUECU are hybrid remote/office. During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full time. When appropriate, remote work must be performed in a state in which Harvard is registered (CT, MA, MD, ME, NH, NY, RI, NH, and VT). Additional details and expectations will be discussed during the interview process.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements ( . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage:

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard’s Coronavirus Workplace Policies website:

Job Summary:

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

Job Profile

This position works independently and as part of a team to support the operational functions to enhance efficient and effective card servicing and superior member support. Specifically responsible for ATM/Debit and Credit Card operational support service. This role will also provide timely, accurate and professional assistance to members and staff on all card service inquiries.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.