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Philips Business Marketing Manager, Service and Solutions - North America in Cambridge, Massachusetts


If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance

In this role, you have the opportunity to shape the way Philips serves Customers in the North American healthcare market…

The Business Marketing Manager role within the North American Service and Solutions marketing team provides centralized marketing leadership for the Philips North America portfolio of service agreement offerings. In this role, you’ll drive Customer segmentation, insights and observations, value proposition and offer design, and funnel management from reputation and demand generation to sales enablement and loyalty programs. You’ll seek out and directly engage with Customers to ensure tight connection between market requirements and trends to the marketing mix you design and employ.

Within Philips, you’ll work in a matrix of professionals including Service Solutions (sales), finance, legal, operations, global business services, field marketing peers, global service and solutions resources, service operations and service delivery teams to shape the services Philips provides to the market, and the way we represent those services to meet Customer need. We build these relationships by living the Philips behaviors, using strong services marketing skills to proactively seek opportunities to build market-driven solution offerings that grow Philips’ reputation and drive business performance.

You are responsible for

  • Developing and managing a localized portfolio of service offerings that address customer requirements for healthcare operational services: equipment maintenance and clinical support, cybersecurity services, education, parts, operational optimization, and more

  • Acting as an entrepreneur to develop, expand, define value propositions, and design service offerings based on direct Customer interaction, insights, and observations.

  • Collaborating and communicating with all Philips colleagues across global services, product and field marketing, service solutions, service delivery, sales support centers, sales, finance, legal, back-office, and more

  • Central management of Customer facing documents, brochures, presentations, terms and conditions, exhibits, quotation form and content

  • Service Agreement pricing and commercial policy guideline development and management alongside your commercial policy and pricing officers

  • Continuous monitoring and measuring service portfolio performance, seeking actionable insights, and driving growth in Philips Customer Services business

  • Knowing and managing Philips formal and informal quality policies and procedures

  • Providing North America market input to the global strategy for the Customer Service portfolio

  • Contributing to annual business processes including, but not limited to price review and management, business-market combination, annual operating plan development, annual marketing plan development.

  • Collecting and analyzing market and competitive information; defining target groups and competitive threats to understand and build Philips opportunities.

You are a part of

A high performance team of marketing professionals committed to delivering Healthcare providers and enterprises the best healthcare technologies, services, and solutions available in the world.

You will report into the Sr. Director North America Customer Services Field Marketing. This position can reside in Cambridge, MA, Franklin, TN, or anywhere in the continental United States.

To succeed in this role, you should have the following skills and experience

  • Bachelor's Degree in marketing, economics, business

  • MBA preferred or equivalent work experience in Marketing positions

  • Knowledge and experience greater than 7 years working in a high technology / healthcare environment

  • Comprehensive understanding of Customer Services business

  • Knowledge and experience in Customer Services products, processes, and core team interactions

  • Demonstrated experience launching and marketing service-related or other intangible products.

  • Demonstrated success in developing and implementing strategic marketing and business plans.

  • Proven change agent who is willing to actively promote new ways of doing business

  • Strong results orientation. Capable of making commitments, setting priorities, and delivering results on time and on budget.

  • Creative thinker who can bring fresh ideas and think around roadblocks

  • Self-starter who can operate without daily direction and can set priorities

  • Strong project management skills with proven track record in leading teams.

  • Strong analytical/problem solving skills.

  • Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with worldwide / international personnel.

  • Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple locations.

  • Enthusiastic and high energy

  • Candidates can reside near a Philips location or work remote

In return, we offer you

Philips is a learning organization. You will have opportunity to learn new transferrable skills, grow your business acumen, and apply your marketing and solution innovation skills to a dynamic company in a rapidly evolving healthcare market. If you excel in marketing, we can make you better through a global network of partners specialized in all aspects of marketing, finance, service operations, and more. You need to bring your thirst for knowledge and your desire to help us realize Philips’ mission and vision to positively impact 3 billion lives a year.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran