Job Information
Sanofi- Genzyme Associate Director in Cambridge, Massachusetts
Associate Director, Digital Consumer Experience Strategy Lead Main Responsibilities Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency. You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what?s possible. Your success will see your strategies being the lighthouse for the projects you are working on. Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions. Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors. Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist. Embody excellence in consumer experience at all level and influence product and service strategy direction Influential leader representing CX Strategy across the business and corporate, including product and service development functions. Knowledge, Skills & Abilities Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings. Strong communication and presentation skills to convey recommendations efficiently Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities. Strong business acumen, with ability to understand value generation and business modelling Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy. International experience, with understanding of cultural sensitives as the role is global High EQ to manage different stakeholders within the organisation and understand how to bring them along. About you Preferred qualifications include a bachelor\'s degree, master?s degree, or MBA in a relevant field, along with substantial work experience in Design and Human-Computer Interaction (HCI) 10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design. Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data Embody a strong and effective user?s point of view inside the organization. Familiarity with pharma/health technology is a plus English communication skills on a professional level (verbal and written) for candidates out of USA Desired traits You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details Comfortable with change and ambiguity: you are naturally confident in a shifting world. You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation You have an intellectual curiosity that inspires others around you Culturally curious, you are willing to work in an international environment. Why Choose Us? Bring the miracles of science t