QuintilesIMS Assoc Site Sppt Engineer in Cambridge, Massachusetts
Come see why IQVIA has been named to Computerworld's lists of the "100 Best Places to Work in IT". A career at IQVIA puts you at the corporate center of the leading worldwide pharmaceutical services organization. If you want to work for a global, fast-paced organization dedicated to improving the development and marketing of medicines, IQVIA is the place for you.
Under general supervision, provide remote second-tier Information Technology (IT) support to end-users, to restore service
and / or identify and correct core problem.
Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
Escalate more complex problems to appropriate level of management and provide information on problems that are
severe in nature or that are exceeding target dates.
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals
Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and
end user satisfaction.
Provide training to end-users when indicated.
Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
Perform other duties as required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of Microsoft server, workstation and networking technologies.
Working knowledge of industry standards with regards to system and network administration.
Possess excellent verbal and written communication skills.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s Degree in Computer Science or related field; with experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training a
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard involving repetitive motions with fingers
Ability to bend, stoop, crawl and lift up to 60 pounds
Occasional travel may be required
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
EEO Minorities/Females/Protected Veterans/Disabled