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American States Utility Services, Inc. Utility Technician Lead in Buzzards Bay, Massachusetts

Performs activities related to water and wastewater system maintenance, including water quality and water supply. Inspects, installs, repairs, replaces, tests and certifies water mains, water services, water meters, fire hydrants, backflow protection devices and other related water system assets. Inspects, installs, repairs and replaces sewer lines, lateral cleanouts, manholes, collection mains, operates video equipment on sewer lines, to determine system deficiencies and other related wastewater system assets. Inspects sewer lift stations; ensures SCADA alarms are communicating; conducts visual inspections of wet wells and pump cycling and float conditions. Responds to Service Orders related to line locations. Marks water and wastewater infrastructure, as well as subsidiary owned electric lines near pump stations and their respective emergency generator assemblies. Performs customer support activity. Interacts with the public in a professional manner. Notifies customers of scheduled and emergency outages. Proficient with interpreting technical and operational documents, manuals, blueprints, system maps, construction specs and standards. Reads meters manually and/or using automated equipment. Responds quickly and accurately to service requests. Operates and/or oversees operation of heavy machinery, including dump truck, Vactor truck, and backhoe, as well as other related equipment, in performing skilled and semiskilled duties for water and system wastewater maintenance. Timely completes work orders, forms, records, and other associated paperwork both manually and digitally. Performs basic preventative maintenance of heavy machinery, greasing, fluid checks, pre-trip inspections, etc. Analyzes and evaluates pump equipment. Troubleshoots malfunctions. Monitors water supply and wastewater operations. Performs moderately complex tasks to ensure compliance with water quality, wastewater compliance, and environmental regulations. Updates and executes System Flushing Program, Cross-Connection Control Program, Spill Response Program, and Preventative Maintenance Program. Operates leak detection equipment and analyzes data to complete assigned duties. Performs routine sampling of system water supply and wastewater systems. Reads and interprets technical & operational documents, manuals, blueprints, and diagrams. Must be able to effectively communicate with customers to effectively resolve any issues or concerns. Interacts with the public in a professional manner. Functions as the lead for Utility Technicians in all aspects of the operation of the water supply and distribution systems, wastewater collection, and pumping systems. Resolves escalated customer complaints. Responds to complex customer questions. Completes forms, records, and other associated paperwork, both manually and digitally. Plans construction and site-work accordingly and communicates plan-of-action with Superintendent and O&M team. Must be capable of delegating tasks to Utility Technician I, II, and III. Proficiently set priority levels to task and meet deadlines. Provides training and lead direction to crews both in and out of the field. Works independently under general supervision of Assistant Superintendent / Superintendent or Utility Manager, as appropriate to the location. In coordination Assistant Superintendent/Superintendent or Utility Manager, assists in keeping Utility Technician crews on task and time with yearly contract deliverables. This also includes continuously updating deliverable trackers. Responsible for ensuring Utility Technician I, II and III adhere to all safety standards and requirements. Performs other duties as assigned.