Microfinancial Inc. Vendor Services Representative (Sales Support) in Burlington, Massachusetts

Vendor Services Representative (Sales Support)







Job Type:


Burlington, MA


Vendor Relations

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Job Description

Job Title: Vendor Service Representative / Sales Support

Reports To: Director of Vendor Services

Location: Burlington, MA

Shift: 11:00 am - 8:00 pm

Business Overview:

Join TimePayment in our mission to expand our top-quality service to the nation’s equipment buyers and sellers. For more than 30 years, we have provided equipment lease financing options to over 800,000 customers. Our unique blend of dedicated team members and market leading technology has earned us accolades from over 30 different industries. Through our network of 10,000+ independent equipment vendors, and utilizing our multi-level credit scoring model, we are able to provide finance solutions to a wide range of customers - from large corporations, to small businesses, including new entities.

Our diverse team of employees work hard, but we know how to keep it fun. We enjoy a generous benefits package, a casual working environment, and opportunities for career growth. TimePayment is conveniently located with plenty of nearby amenities. Whether you are looking for a strong training program that encompasses a “classroom to office” transition, you’re a seasoned professional looking for career advancement, and/or are looking to work on new and exciting projects, we've got a place for you. Apply to join our dynamic team today!

TimePayment Corp. is a private company owned by Fortress Investment Group of New York. Fortress is a leading, highly diversified global investment firm with $36.1 billion in assets under management and operates within The SoftBank Group as an independent business. The SoftBank Group is comprised of a global portfolio of companies, which includes advanced telecommunications, internet services, AI, smart robotics, IoT and clean energy technology providers and has over $93 billion in committed capital.

Follow us: @TimePayment on Twitter | TimePayment on Facebook

Website: www.timepayment.com

Job Summary:

In this role you will be helping in many parts of the lease process including, application entry, price quotations, generating lease documentation, securing lease documentations and product training. The primary goal of this role is to maximize and drive originations by providing the highest level of service and support to our vendors, applicants and internal Sales team.

Key Responsibilities:

  • Take high-volume inbound calls from vendors and applicants related to both sales and service

  • Initiate outbound calls to follow up on lease transactions

  • Respond to inbound email requests and questions in a timely manner

  • Provide backup support to Sales reps in all aspects of the selling process

  • Close lease transactions for select vendors and applicants that come to TimePayment directly

  • Follow-up with the appropriate parties during every phase of the lease application process to ensure all transactions close

  • Evaluate the vendors needs during every call to ensure they understand the process, programs and products:

    • Provide phone trainings to the vendors as needed

    • Collaborate with Sales reps to determine best programs/training for our vendors

  • Work as a liaison between Vendors, Sales reps, Credit and Lease Processing teams

  • Ensure all processing turn times are being met and our vendors are receiving the highest level of service

Required Experience, Education, Skills and Competencies:

  • Bachelor's degree or applicable relevant experience

  • Minimum 2-4 years of experience in a Service or Sales environment. Sales experience preferred

  • Engaging and customer friendly with desire to help

  • Ability to multitask in a fast-paced environment while maintaining a high-level of service and professionalism

  • Detail Oriented

  • Ability to think outside of the box and problem solve effectively

  • Solid written and verbal communication skills

  • Exceptional organizational and time-management skills

  • Demonstrated ability to effectively communicate with all levels of the organization

  • MS Office skills

  • Proficient in speaking both English/Spanish preferred

TimePayment is an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected federal, state/province or local status unrelated to the performance of the work involved.

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