Salesforce.com, Inc Site Reliability Engineer - All Levels - (Senior/Lead/Principal) (Multiple Locations) in Burlington, Massachusetts
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Products and Technology
Site Reliability Engineer - All Levels - (Senior/Lead/Principal) (Multiple Locations)
Note: By applying to the Site Reliability Engineer posting, recruiters and hiring managers across the organization hiring Site Reliability Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
Are you an upcoming or recent graduate (within the past 2.5 years)? Please check out our FutureForce program at www.salesforce.com/futureforce . We appreciate your interest but we are seeking industry experienced engineers.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
About Salesforce Tech and Product Engineering
Our Tech and Product team is tasked with innovating and maintaining a massive distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. Our platform is deeply customizable to meet the differing demands of our vast user base, creating an exciting environment filled with complex challenges for our hundreds of agile engineering teams every day.
Check out our "We are Salesforce Engineering" video
We are Salesforce Engineering (https://www.youtube.com/watch?v=qBtYfsoh9U8&feature=youtu.be)
Salesforce is seeking an engineering candidate to join the Site Reliability organization in one of our US locations. Working closely with counterparts in the Infrastructure and R&D organizations, this organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, in a follow-the-sun model, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a member of the Site Reliability team, you will be tasked with detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.
When not fighting fires, the team is responsible for fire prevention through monitoring, automation, self-healing and resiliency initiatives, destructive testing, and game day exercises. The incumbent in this role would demonstrate a strong focus on tactical operations, as well as large-scale production engineering and orchestration.
Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems.
Incident management - Act in key response roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management
Problem Management - populate in participate in (Root Cause Analyses (RCAs) and hand them off to the Global Solutions team
Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives
Being available to discuss and resolve technical issues and escalations with other technical staff as required
Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required
Ability to operate in the high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities
Work to automate detection and resolution of recurring issues in the production environment
Bachelors Degree in Computer Science or related field OR equivalent experience
Systems engineering experience in enterprise scale internet service engineering or related role
Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux and Solaris
Experience with monitoring implementations and administration
Strong communication skills (Written and Oral)
Past experience in Incident Management and ITIL service operations
Experience in working in a 24/7 team managing large data centers
Masters in Computer Science
Perl/Python/BASH scripting experience
Prior Chef/Puppet or automated deployment experience
Experience in maintaining a monitoring and alert systems
Experience troubleshooting relational databases and distributed platforms
Experience in maintaining Java applications
Experience in Docker orchestration and management.
Hands on experience configuring and managing AWS (Amazon Web Services), using the CLI/SDKs
Experience managing systems monitoring and alerts.
Experience with JVM optimization and Java server technologies like Tomcat or Jetty
Benefits & perks:
We have a public-facing website https://www.getsalesforcebenefits.com/en that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!
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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
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