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CVS Health Senior Manager, Workforce Governance in Burlington, Massachusetts

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is on a mission to transform healthcare. With a shared vision to make healthier easier, we are investing in new ways to care for our communities, built on the foundation of our brick-and-mortar footprint. In this environment, success for the Retail business depends on well-designed and effectively governed roles and responsibilities in the stores and field support ecosystem. As our business evolves, roles and responsibilities in the stores and field must adapt and change to drive outcomes and unlock value for the organization. As we seek to strengthen operational outcomes while providing meaningful work that differentiates us from other retail employers, empowering our people with the appropriate roles, responsibilities, and career pathing plays a critical role to business success.

The Senior Manager, Workforce Governance, understands the operational business context, and governs existing and new roles and responsibilities appropriately to improve a range of performance outcomes. Through strong oversight and direction-setting, this leader ensures that existing leadership roles (e.g., District Support Pharmacist Leader, District Support Training Manager, Pharmacy Manager, Lead Technician, Store Manager, Operations Manager, Shift Supervisor, etc.) are well-defined, with tangible, trackable performance objectives and KPIs. In addition, this leader systematically identifies, validates, prioritizes, tests, and scales new roles, while also supporting the sunsetting of obsolete roles, to support the necessary evolution of the business. As part of this effort, the Senior Manager may oversee and/or inform pilots, with end-to-end responsibility for pilot design, field engagement, execution, outcomes analysis, and final business case and recommendations. Finally, the Senior Manager partners across Operations and HR functions to develop and promote a career pathing strategy that retains and develops internal talent while attracting growth-oriented talent from the broader market.

Success in this endeavor requires regular and proactive engagement with cross-functional leaders (including Director and above) to establish a Retail people vision and bring change to life. Driven by curiosity and with an appetite to deliver tangible, trackable outcomes, the Senior Manager is comfortable leveraging qualitative and quantitative insights to identify, prioritize, and address opportunities. With a deep respect for first-hand knowledge, this person leverages direct and indirect feedback from the field—including intentional store/market visits and job shadowing—to challenge their own preconceptions and validate hypotheses and recommendations. Strong business acumen, including the ability to propose and model variations on investments, is essential for success. The Senior Manager must be a highly accountable, self-driven leader, who is able to operate in the gray, while providing clear direction to a team of contributors.

Required Qualifications

  • 5+ years of full-time work experience in a retail and/or corporate environment

  • Experience in an organizational design function, including user research, problem definition, job description creation, cost modeling, etc.

  • Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

  • Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

  • Strong personal integrity and judgment, evidenced by a track record of managing highly sensitive or highly visible business matters

  • Strong communication skills in both formal and informal writing and speech

  • Demonstrated growth mindset and willingness to learn and accept feedback

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Preferred Qualifications

  • 1+ year of experience leading others

  • 2+ years of experience identifying and defining business problems and issues, and developing strategic, analytical, and financial frameworks to conduct analysis, build business cases, and measure success; and/or 1+ years of retail field experience

  • 1+ year of experience building and delivering leadership-facing presentations and materials


Bachelor’s degree or equivalent relevant experience

Pay Range

The typical pay range for this role is:

$79,200.00 - $170,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.