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Salesforce.com, Inc Senior Manager, Continuous Security Monitoring (GRC) in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Salesforce Security, Governance, Risk, and Compliance (GRC) Team is responsible for enterprise wide GRC ensuring Salesforce leadership has the information needed to make strategic risk-based decisions enabling the achievement of Salesforce business objectives globally. Our team builds and deploys common governance, risk, and compliance processes, conducts audits, and helps ensure that technologies and business operations are structured and configured for data protection and compliance.

This individual will primarily support Continuous Security Monitoring (CSM) within the GRC Technology Advisory - Controls Assurance (CA) program. The goal of the CSM sub-program is to drive the automation across the enterprise and increase the monitoring of key controls.

RESPONSIBILITIES:

  • Lead the control reporting and monitoring program strategy to ensure continuous alignment with Risk Management, Compliance, and Governance (GRC).

  • Deliver accurate and actionable compliance guidance and direction to internal stakeholders.

  • Effectively communicate execution status, key accomplishments, and risks that impact Salesforce’s ability to achieve or maintain compliance accreditations or certifications to Salesforce leadership.

  • Build strong cross-functional relationships with business partners to facilitate the development of strong compliance programs that support continuous improvement and operational efficiency.

  • Partner and collaborate with cross-functional and international team members within SOX Compliance, Security GRC and Engineering teams to 1) collect requirements, identify data dependencies, and prioritize controls for monitoring, 2) design, build, implement, and monitor security control performance and effectiveness to support risk-based security decisions and 3) Translate security and compliance controls into succinct performance and effectiveness metrics.

  • Design, implement, and maintain a dynamic, integrated dashboard to visualize the current compliance and effectiveness of security controls.

  • Monitor and investigate processes to identify and respond to gaps and anomalies in security control performance/effectiveness.

  • Develop and implement an effective CSM program that leverages an internal common control framework and other applicable standards, policies and regulations.

  • Closely monitor internal projects and emerging IT trends to determine relevance and impact to the CSM project.

REQUIRED SKILLS:

  • 10+ years experience in executing and organizing continuous monitoring and auditing programs, including but not limited to analyzing control processes and diagrams, defining business requirements and control data attributes, prioritizing controls, developing technical solutions, performing compliance anomaly investigations, mapping issues to risks, monitoring and socializing results

  • Strong knowledge of and experience in security risk management and with control frameworks including related regulatory compliance requirements (e.g., SOC, SOX, HITRUST, HIPAA, FedRAMP, PCI) required and applicable standards, policies and regulations.

  • Strong knowledge of and experience in all facets of integrated security governance, risk, and compliance management

  • Experience building a product or being part of a team that has built a product from scratch

  • Strong understanding of infrastructure technology stacks, data normalization and database schemas and concepts.

  • Ability to assess the nature of controls and identify automation opportunities for increased monitoring and scaling monitoring coverage (e.g., RPA, data analytics)

  • Strong ability to operate autonomously, define, drive and execute a program vision, strategy, approach and milestones with minimal guidance and in alignment with organization priorities and initiatives

  • Strong ability to motivate people, instill accountability and drive results

  • Strong ability to assess the big picture, connect the dots and apply to program tasking

  • Strong ability to mature and optimize a program through capability maturity models (e.g., CMMI), innovation, standardization, metrics and reporting

  • Execution oriented, results-driven, and a self-motivator who is comfortable in a fast-paced, dynamic environment

  • Critical and analytical thinker, problem solver, decision maker, highly organized and detail oriented

  • Excellent interpersonal, relationship, collaboration, influencing, and negotiating skills with the leadership team to adopt new ideas, processes and gain commitment on initiatives.

  • Excellent presentation, facilitation, executive reporting and communication skills

  • Excellent program management skills, including but not limited to resourcing, capacity planning and budgeting

  • Knowledge of or experience working with dashboarding, business intelligence or analytics and reporting tools (Tableau, etc.)

  • Knowledge of or experience working with Agile methodology and GRC tools (Metricstream, Archer, etc.)

  • Knowledge of or experience working with, Cloud technologies/environments, AWS or other related cloud experience is required.

PREFERRED QUALIFICATIONS:

  • Relevant BA/BS degree in Management Information Systems, Computer Science, or equivalent experience

  • Relevant Industry certifications (e.g., CRISC, CISSP, CCIE, CISM, CISA, CCSK)

  • Relevant AWS Certifications (e.g., AWS Cloud Practitioner)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

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