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AAA Northeast Sales Representative in Burlington, Massachusetts

Overview

Receives incoming calls to the consumer lending department; provides Five Diamond customer service with the objective of selling auto & personal loans, extended warranties and other Club products and services; coordinates loan closings. May answer inquiries and provide problem resolution.

Responsibilities

Receives incoming calls to the consumer lending department; answers member loan inquiries and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions. (20%)Provides auto loan and personal loans; sells tire & wheel protection, extended warranties, and debt protection products following business line protocol for receipt and exchange of information;; follows through with lender on applicant underwriting information and other documentation; advises member(s) of lender’s decision and gathers documentation for closing. (20%)Prepares, schedules, and conducts loan closings following departmental procedures; electronically transmits all necessary member information via the network to ensure top quality member service; may assist with problem resolution as required. (20%)Works to build effective relationships with lending institutions, sales managers, branch staff, and other AAA departments. Responds to requests with professionalism and Five Diamond Service to provide accurate information. (20%)Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing. (20%)Other duties may be assigned.

Qualifications

Education/Licenses/Certifications:High School diploma or GED requiredAssociates degree preferredExperience:1-3 year Sales experience, preferably in a financial service institution or call center environmentSkills & Abilities:Think, Act & Be Safe.Encourage, build, and maintain mutual trust, respect, and cooperation with others.Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.Ability to proactively and consistently close sales and generate referral opportunities by assessing customer needs, cross selling and up selling products and services.Ability to maintain confidentiality.Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations.Ability to prioritize, organize, and accomplish work to achieve specific goals.Ability to add, subtract, multiply, or divide quickly and accurately.Ability to operate a computer/mobile device with relevant software applications.

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Job LocationsUS-MA-Burlington

ID 2021-5431

Category Sales

Type Full Time Employee

Employment Type Regular Employee - (REG)

Work Schedule Monday - Friday 9:00am - 5:00pm; Alternating Saturdays 9:00am - 1:00pm

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