Keurig Dr Pepper Quality Engineer in Burlington, Massachusetts
The Quality Engineer - Sustaining, occupies a key role in the Quality Engineering – Appliance department, by monitoring field performance and assembly production issues to drive continuous improvements and customer satisfaction. This position works closely with the Technology, Contract Manufacturing Suppliers, 3 rd party logistics and other Quality teams on multiple activities in support of on-going product quality/ reliability improvement efforts. The Quality Engineer - Sustaining, is responsible for appliance and related manufacturing process quality compliance. This function applies strong technical expertise in appliance technology and quality tool knowledge to Keurig appliance evaluation to assure that all specifications are fulfilled.
This individual will have the ability to create and maintain product qualification documents used to evaluate new/ revised appliance compliance within company standards. The position requires knowledge of quality systems, statistical tools, lean six sigma methodologies, process capability, and understanding of control plans and process flow. Additionally, this person needs to apply strong spread-sheet based knowledge to analyze test and field performance data, and develop fact base summaries to be used as part of the business case required for improvement initiatives. This position would have responsibility for coordinating product reworks when required, establishing process and testing strategy for the rework.
What you will do:
Help drive failure and root cause analysis on electromechanical appliance systems
Work closely with the Product, Engineering and Contract Manufacturer teams in support of identifying and correcting issues underlying customer complaints/returns
Responsible for sustaining quality oversite on Away From Home (AFH) brewer models
Work closely with Contract Manufacturers to ensure fixes are cut in timely and accurately.
Work closely with data analytics, internal testing and customer care teams to assess reasons for returns
Coordinate retailer reverse logistics and brewer recycling/refurbishment programs
Lead quality interface with 3 rd party logistics (3PL) to coordinate inventory holds and rework as well as assessment and disposition of non-conformances
Support packaging category team to ensure product packaging testing meets required standards
Coordinate and execute corrective action and preventive action (CAPA/8D) process
Evaluate current hardware and software test methods, propose and implement additional testing to current product platform
Present and review data/reports related to specific issues to peers and executives
Establish standard procedure formats and maintain library of QC protocol documents that can be readily used by other teams as required
Foster working relationships amongst partners to promote quality, robustness, and reliability.
Up to 10% domestic and international travel required
What you must have:
BS degree in Engineering or equivalent
3+ years’ experience in support of development and production of consumer goods in a global setting are highly desired
Previous experience in a consumer product quality role is highly desired
Good working knowledge of statistical analysis and problem solving tools
Experience with reverse logistics desired
Experience coordinating hardware or software rework across global supply chain desired
Familiarity with electronic/ electrical circuits and knowledge of controller /user interface applications are desirable
Experienced with contract manufacturing and supplier quality management and auditing
Effective interpersonal, communication, planning, problem solving, and organizational skills in a global environment
Continuous improvement mindset
Self-motivated and experienced in dealing with ambiguity while performing critical project steps
Experienced in defining project prioritization and flexible to shift project focus upon business decisions
Proficient in MS Word, Excel, Visio and Power Point.
Familiarity with software packages such as MiniTab, JMP, TrackWise, TeamCenter, Confluence, Jira, are desirable
Six Sigma Certification desirable
Company Overview & EEO Statement
Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.
Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled
Candidates must be able to pass a background check and drug test, as applicable for the role.
Job ID 2019-5008