Beth Israel Lahey Health Project Manager Hospital at Home in Burlington, Massachusetts
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Day (United States of America)
Under the general direction of the Executive Director of Hospital Based Medical Specialties, and in collaboration with the BILH VP of Hospital at Home, the Project Manager serves as a key resource to provide organization-wide support for the build and scale of BILH’s Hospital at Home program. Lean Six Sigma tools (as applicable) and standardized processes should be leveraged to drive consistency in process across program sites. The Project Manager is responsible for effectively scoping, leading, and managing, from inception through execution, Hospital at Home design, build, launch and growth that support the organization’s objectives. This position works collaboratively with stakeholders across BILH within many disciplines to ensure the alignment of program build and infrastructure with other BILH goals and structures.
Essential Duties & Responsibilities including but not limited to:
Transfer stakeholders’ perceptions of problems into viable solutions and actionable plans, utilizing diplomacy and flexibility in response to stakeholders’ changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner.
Manage all aspects of assigned projects throughout the project lifecycle including defining the project scope, determining resource availability, estimating the time and financial commitment, and outlining how to monitor and report on the project’s progress.
Manage multiple competing projects, deadlines, and customer relationships, giving appropriate attention to high value projects and those in critical phases.
Responsible for devising a feasible project plan, to include milestones, tasks, and target/actual dates of completion, to achieve the goals and deliverables of the project and align with the organization’s overall business strategy.
Revise project plans as appropriate to meet changing needs and requirements, and ensure understanding of all stakeholders for reasons and results of change. Escalate relevant changes or risks to appropriate decision makers.
Lead and/or guide others in completing project work plans, current state assessments, change management plans, communications plans, testing plans, spread and scale plans, and sustainability plans.
Maintain accurate documentation and status of project timeline and keep stakeholders and executive leadership informed of project status.
Schedule and lead project meetings to include logistics, agendas, and meeting minutes. Conduct regularly scheduled project status update meetings and report progress regularly to stakeholders.
Conduct observations, develop actionable plans, and implement viable solutions to problems identified. Proactively identify potential project risks and take steps to mitigate them. Facilitate cross-functional meetings and discussions to address roadblocks and ensure critical milestones are achieved on time.
Master and apply standard project management tools to all projects. Contribute to the knowledge-based tools used for project management at Lahey Hospital & Medical Center.
Provide consistency across BILH’s journey to scale the Hospital at Home program across multiple sites.
Drive a systematic approach to problem solving and process improvement using quality management and engineering tools such as Lean Thinking, Six Sigma, Statistical Process Control, Design of Experiment, etc.
Utilize a data-driven approach to collaboratively evaluate processes and outcomes, develop and/or revise workflows, conduct tests of change, measure results, support implementation of new processes, and facilitate sustainment.
Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value.
Apply appropriate change management strategies and tools.
Apply basic to advanced concepts, principles, theories and techniques to systematically approach performance improvement opportunities.
Maintain and facilitate a performance improvement culture. Serve as an impactful change agent. Take initiative to reach out and drive changes. Develop teams to thrive on change and inspire colleagues to embrace and embed new ways of working.
Investigate key performance drivers and understand where in the value chain performance is lost.
Use appropriate statistical process control methods to understand and interpret common cause and special cause variation for the purpose of identifying areas of opportunity.
Design and implement data collection plans and analyze data to identify opportunities for improvement on projects.
Establish metrics for managing, tracking and sustaining project performance to desired goals.
Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality policy.
Incorporates Lahey Hospital and Medical Center Standards of Behavior and Guiding Principles into daily activities.
Complies with all Lahey Hospital and Medical Center Policies.
Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.
Education: Requires a Bachelor’s degree, ideally in health care related field, masters preferred.
Licensure, Certification, Registration: Lean, Six Sigma, or Lean Six Sigma certification preferred.
Skills, Knowledge & Abilities:
Must have an uncompromising commitment to higher performance.
Must be willing to challenge the standard thinking with new ideas, new approaches, and new solutions.
Must possess exceptional creativity and problem-solving skills.
Must possess exceptional interpersonal and communication skills with superior presentation skills.
Must possess a high level of initiative, creativity, and resourcefulness, with the ability to work independently as well as manage a project team to achieve results.
Must have a strong aptitude for effectively influencing others at all organizational levels through strong leadership, mentoring, and motivational skills that promote a positive environment.
Must have the ability to make decisions that are guided by general instructions and practices requiring some interpretation.
Experience: The above knowledge, skills, and abilities are normally acquired with a minimum of three to five years of healthcare experience.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.
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Beth Israel Lahey Health
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