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Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

The Director of Operations – Anatomic Pathology must be an experienced healthcare leader with an in-depth understanding of clinical operations of the Antomic Pathology Laboratory. The Director of Operations – Anatomic Pathology will work collaboratively with the LHMC executive leadership team to improve clinical quality and promote the growth of her/his divisions.

Reporting to the Executive Director of the Laboratory and Anatomic Pathology, the Operations Director is responsible for the overall operational, clinical and financial performance of the Anatomic Pathology laboratory.(all sites included if applicable). The Operations Director works in collaboration with Executive leadership and physician leadership to establish yearly performance goals for each division which are aligned with the vision and mission of Lahey Hospital and Medical Center. The Operations Director has responsibility for, but not limited to, departmental planning and business development with a focus on system collaboration and optimization of resources and workflow. The Operations Director will ensure that her/his department meet operating guidelines as established by annual goals, including, but not limited to: revenue cycle, management/supervision of staff, and development of efficient workflow practices that adhere to stringent quality measures and turnaround times.

Job Description:

Essential Duties & Responsibilities ( including but not limited to):

1. Strategy and Business Development

• Supports the strategic development and deployment of the divisions across LHMC and Beth Israel Lahey Health affiliates.

• Develops relationships and leads team building with physician leadership, senior administration and other colleagues to help achieve defined division, departmental and organizational strategic goals at LHMC and Beth Israel Lahey Health affiliates.

• In conjunction with clinical leadership, identifies new treatment modalities and opportunities, including the development of practical business plans to support the modalities.

• Directs daily operations of assigned divisions by translating business vision and strategy into operational goals, objectives, workflows and implementation plans.

1. Financial

• In coordination with the Executive Director, prepares departmental operational and capital budgets, developing a financial reporting structure to appropriately monitor strategic goals (including optimizing affordability of services), financial projections and long-term forecasted development.

• Implements processes to achieve and monitor financial performance improvement through the leadership of revenue cycle teams.

• Provides supervision, guidance and monitoring of staff efforts to achieve budgeted revenue and expense targets.

• Investigates and manages financial problem areas; proposes solutions and implements action where applicable.

• Prepares necessary financial, statistical and operational data for new programs or businesses, including the expected return of investment to the organization.

• Maintains a thorough understanding of clinical reimbursement and managed care issues specific to the assigned divisions. Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as necessary.

1. Operations/Work Flow/Compliance

• Provides direction and guidance for all aspects of the daily administration and management of Anatomic Pathology.

• Provides support to staff, enabling them to provide safe, cost-effective health care that exceeds the expectations of Lahey Hospital and Medical patients.

• Facilitates compliance with all regulatory agencies — DPH, OSHA, JCAHO, HIPPA, etc. — in all clinical, business and financial practices within the assigned divisions.

• Provides guidance to employees, examining systems, employing analytical judgment, managing projects, organizing resources, and consulting on and solving problems. Independently investigates and implements recommendations.

• Maintains open communications with physicians, staff and management.

• Oversees office workflow, monitors office staff productivity, and makes appropriate recommendations for improvement to department leadership.

1. Human Resources

• In conjunction with the Executive Director, hires, transfers, disciplines, terminates or initiates other personnel actions affecting staff employment.

• In conjunction with the Executive Director, ensures high quality patient care through effective management of service-line staffing objectives.

• Develops recruitment and retention strategies with Human Resources in order to hire, retain and develop qualified colleagues.

• Promotes an atmosphere of collegiality and supports staff career growth in order to build Lahey Hospital and Medical Center into an organization of excellence.

• Functions as a role model for all Lahey Hospital and Medical Center colleagues by displaying a positive attitude and constantly adhering to organizational policies and procedures, and a professional code of ethics.

• Provides a safe environment for patients and colleagues, encouraging colleagues to contribute to problem solving and promoting best practices.

• Communicates effectively with colleagues regarding Lahey Hospital and Medical Center news/visions/goals, as well as departmental activities to ensure staff inclusion and participation as valued members of Lahey Hospital and Medical Center.

• In conjunction with the technical supervisor, ensures that all annual performance appraisals are completed within the established time frame in each of the assigned areas.

• Works in conjunction with the technical supervisor to train and mentor staff for current assignments and development into successive career positions.

• Ensures high quality patient care through the hiring, training and supervision of staff.

• Ensures that all colleagues in assigned areas adhere to Lahey’s compliance and mandatory education requirements.

• In consultation with Human Resources, meets equal employment/affirmative action program goals and objectives.

• Complies with federal, state and local laws and regulations as well as Lahey Hospital and Medical Center’s policies and programs.

• Leads efforts to improve colleague engagement within assigned divisions.

1. Health Care Knowledge, Professional Growth and Development

• Maintains an in-depth knowledge of the changing health care environment and evaluates the market need for specific clinical services or programs.

• Develops programs and services in response to the market under the guidance of physician leadership and Vice Presidents.

• Demonstrates motivation and initiative in seeking continued professional growth and development.

• Identifies knowledge gaps and takes appropriate courses or seminars to improve knowledge.

• Identifies internal resources as sources of expertise to achieve learning goals.

1. Patient Care/Customer Service

• Is constantly attuned to patient/customer needs; anticipates future needs and implements appropriate action to ensure access to high quality medical services and customer service.

• Motivates colleagues to achieve a high standard of service quality.

• Establishes a culture where all colleagues feel valued and able to contribute to customer service improvement.

1. Quality Improvement

• Collaborates with clinical leaders and physician leadership to identify clinical, administrative and safety issues as areas for quality improvement.

• Participates in quality improvement initiatives as defined by the service-line or organization.

• Develops consistent interpretation and application of department policies and procedures throughout all Lahey Hospital and Medical Center sites.

• Ensures a provision for quality care in line with Lahey Hospital and Medical Center’s mission and philosophy.

1. Organizational Requirements

• Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality Policy.

• Incorporates Lahey’s Guiding Principles, Mission Statement and Goals into daily activities.

• Complies with all Lahey Policies. Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.

• Maintains courteous and effective interactions with colleagues and patients.

• Demonstrates an understanding of the job description, performance expectations, and competency assessment.

• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

• Participates in departmental and/or interdepartmental quality improvement activities.

• Participates in and successfully completes Mandatory Education.

• Performs all other duties as needed or directed to meet the needs of the department.

1. Performs other related duties as assigned or directed to ensure the smooth operation of the service line.

Minimum Qualifications:

Education

• Bachelor’s Degree required (BS/BA or BSN)

• MSN/MBA/MHA or related master’s degree preferred.

Licensure, Certification, Registration: ASCP certification or equivalent is preferred.

Skills, Knowledge & Abilities:

• Excellent interpersonal and communication skills.

• Ability to effectively plan and facilitate organized and productive meetings/workgroups.

• Ability to work independently and resolve complex issues with minimal supervision.

• Ability to manage concurrent projects with competing priorities and aggressive deadlines.

• Ability to influence others at all organizational levels in project-related situations.

• Strong analytic skills in order to manipulate, interpret and utilize data for process improvement.

• Strong PC skills including proficiency in use of Excel, Access, PowerPoint and Project.

• In-depth understanding of context of assignments and tasks, and the ability to be flexible and adaptable to changing roles and priorities.

Experience: A minimum of 5 years of relevant, progressive leadership experience in the health care delivery industry in a clinical laboratory setting. Experience must include operations, financial analysis and project management experience that demonstrates improved outcomes. Financial management and budgeting experience is required, as is experience in developing and implementing performance improvement initiatives.

FLSA Status:

Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

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