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CVS Health Advanced UX Designer in Burlington, Massachusetts

Job Description

We are looking for an experienced Advanced UX Designer to work on our member-facing Aetna Health product. You’ll work alongside talented and passionate teammates from diverse backgrounds. Together, you’ll identify customer problems or opportunities, develop the strategic UX vision, and communicate that narrative across the business. You’ll lead cross-functional teams through a user-centered design approach, both hands-on and through facilitation. This work will culminate in the execution of wireframes, prototypes, and user experiences that validate the strategy, hypotheses, and business/user goals.• Utilize user-centered design approaches to define the customer problem/opportunity with cross-functional teams • Develop the UX strategy and vision, and communicate and coordinate UX strategy with cross-functional teams• Lead design thinking exercises such as design workshops and design sprints• Lead the creation of concepts, UX flows, wireframes, and prototypes, through facilitation and hands-on work• Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you• Collaborate with the team’s UI designers and content strategists to paint a complete picture of the solution for delivery to engineering• Work with our accessibility teams to ensure all work is compliant with accessibility guidelines• Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions• Create a great relationship with architecture and engineering teams to understand technical restraints, and feasibility of design• Gain stakeholder support for designs by clearly communicating design vision and rationale• Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects

Required Qualifications

• 7 -10 years' experience crafting user-centered experiences for complex consumer-facing products and/or business intelligence tools• 5 + years of experience in responsive web design and mobile user experience.• Ability to collaborate with partners and stakeholders to develop and articulate detailed requirements and design complete user experiences that meet these requirements• A solid grasp of user-centered design, design thinking, planning and conducting user research, rapid prototyping, user testing, and heuristic analysis• Extensive experience in iOS, Android/Material design, and responsive web design best practices• Solid understanding of WCAG best practices• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and partners• Proficiency in Sketch, InVision, Miro and a willingness to try new tools• Agile or SAFe experience• An online portfolio showcasing a wide range of UX/UI work

Preferred Qualifications



Bachelor’s degree in Design, HCI, or related field, or equivalent professional experience

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.