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State of Massachusetts South Shore Cape and Islands District Manager in Brockton, Massachusetts

Position Summary The South Shore Cape and Islands District Manager is responsible for the oversight of RMV service centers located within the SSCI District (Brockton, Plymouth, Nantucket, Martha's Vineyard, and South Yarmouth). The incumbent is expected to have a heavy focus on People, Process, and Technology in this role, and innovation. This involves coordination with and oversight of the Service Center Managers and site supervisors to ensure operational needs are being met to provide exceptional customer service to service center customers, while managing multiple high-level priorities. The major duties include the delegation of job tasks, employee development, team building, on-going project maintenance and evaluation of support systems, and overseeing the hiring and onboarding of new employees in the SSCI District. Duties and Responsibilities * Responsible for review of performance measurements versus performance results, quality controls, audit results and ensuring corrective action is taken, and strict adherence to policy and procedure. * Confirms adherence to security controls of revenue and documents are maintained, proper utilization of assets and compliance to safety guidelines for the service center, staff, and customers each service center in the district. * Coordinates operational changes that may include changes in service centers and locations, as well as business process re-engineering to improve customer flow to minimize customer wait times in the service centers. * The incumbent also is expected to serve as a subject matter expert for project development and implementation, including technology innovation efforts. The incumbent also serves as a conduit of information to ensure the accurate and timely dissemination of information, policies, and procedures to district staff. * Duties also include the management of personnel related matters, including but not limited to staff coaching, development and mentoring; monitoring of attendance and operational impact of absenteeism; and conducting effective employee performance evaluations and progressive documented discipline. * The District Manager also may be required to participate in state-wide division initiatives, including monitoring of customer wait times; ensuring the adherence to customer service best practices; and business project development and implementation, including staff training efforts, and working with Senior Staff in implement new State Laws relating to Transportation and the RMV. * The incumbent may be required to participate in community forums and industry events hosted by division business partners to represent the division and MassDOT. Daily travel to different business locations within the region and additional travel throughout the State is to be expected. Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position. Pre‐Hire Process Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name‐based and fingerprint‐based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position. A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references. About MassDOT The 4,000 employees ofMassachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions. RMVJobs Minimum Entrance Requirements First consideration will be given to those applicants that apply within the first 14 days. All job applications must be submitted online through MassCareers to be considered. Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position. Current MassDOT employees should use their internal MassCareers account to apply. Applicants must have at least (A) five (5) years of full-time or equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: A certificate in a relevant or related field may be substituted for one (1) year of the required experience. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. A Graduate degree in a related field may be substituted for three (3) years of the required experience. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! · For questions regarding the job posting, please email Heather Sweeney at · For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722. · For a disability-related reasonable accommodation or alternative application method, call Diversity Officer, Derrick Mann at 857-368-8541. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Massachusetts Department of Transportation *Title: *South Shore Cape and Islands District Manager Location: Massachusetts-Brockton-490 Forest Street Requisition ID: 23000BTB