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Robert Half International Customer Service Representative in BROCKTON, Massachusetts

Description

Do you love building solid customer relationships? You might be the Customer Service Representative OfficeTeam is looking for. Are you looking for an excellent career opportunity? This Customer Service Representative position could be for you, if you are articulate and highly-skilled. This Brockton, Massachusetts Customer Service Representative position could be for you, if you're available for a short-term temporary opportunity. This position is perfect for candidates looking to work in a dynamic, rapidly-changing call center.

Major responsibilities

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Organize and route incoming telephone calls

  • Provide accurate, friendly customer service in a timely fashion

  • Field and send written business correspondence

Requirements

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

  • Excellent communication skills (written and verbal)

  • Ability to interact effectively with internal and external partners and clients/customers

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent customer service and office administrative skills

  • Comprehensive knowledge of Call Center Customer Service

  • Expertise in call centers

  • Adeptness in Banking Industry

  • Proficiency in Call Center Operations

  • Inbound Call Center experience highly desired

  • High Volume Call Center experience

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Proficiency with Microsoft Office required

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Excellent computer skills

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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