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Steward Health Care System Patient Advocate - 40hrs/8a-4:30p in Brighton, Massachusetts

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Patient Advocate, 40 HRs/Week, Day Shift

Qualifications:

Minimum Education:

Bachelors degree or equivalent professional working experience.

Minimum Experience:

Three years work experience in health care and/or related field.

Work experience in patient advocacy or customer service preferred.

Minimum skills/abilities:

Strong interpersonal and communication skills are essential to perform the liaison role and to facilitate the smooth resolution of conflicts between the staff and a patient and/or family member or a visitor.

Ability to deal tactfully with extremely sensitive issues relating to patients.

Ability to deal effectively with a variety of people in situations which are often difficult and demanding (crisis intervention skills).

Sound judgment skills are required to know how to proceed and with whom to seek advice regarding the issues which arise (problem resolution skills).

Complete knowledge of Medical Center's policies and procedures necessary to provide interpretations and respond to inquiries.

Strong organizational skills to follow through to ensure closure on each case.

Must maintain confidentiality.

Excellent computer and analytical skills necessary to maintain centralized reporting and tracking systems to identify trends and evaluate problems and assessing the potential harm if the problems are not addressed.

Ability to work independently.

Ability to assess the psycho/spiritual issues underlying patient complaints and make referrals accordingly.

Certification/Licensure:

Not applicable.

Training:

Trained in the area of Patient Relations.

Special Qualifications:

Sensitive to the needs of patients and employees.

Demonstrates good judgment, assertiveness, and dependability in the performance of his/her role as Coordinator for Patient Care Relations.

The Ability to communicate clearly and professionally with Medical Center personnel at all levels.

Possess a high skill level for independent practice, problem solving and decision making abilities.

Ability to be flexible and to perform efficiently and competently.

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