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HarborOne Bank AVP Branch Officer (Brighton/Cleveland Circle, MA) in Brighton, Massachusetts

HarborOne Bank has an opening for a AVP Branch Officer in our Brighton/Cleveland Circle, MA Branch. Under the direction of the VP Branch Director & VP Regional Manager this role is responsible for planning, organizing and directing branch activity including expanding existing customer base, operational efficiency and sales and service culture.

Qualified candidates would need to remain flexible in location and possible transfers to all Retail Branch Offices to meet the needs of the organization.

Plans, organizes and directs branch activities including sales, service, supervision of branch staff, adherence to security, compliance and implementation of bank policies. Responsible for branch morale through effective communication and leadership.

Act as sales manager for the branch. Develop and monitor selling skills of subordinates. Conduct regular sales meetings-group and one on one's. Establish branch product and performance goals, motivate and manage staff in meeting

branch goals. Consistently coach each employee individually as well as a group.

Provides and directs subordinates in the consistent delivery of service excellence.

Sets the sales and service standards in the branch and ensures that employees are trained and motivated toward achieving the standards. Meets or exceeds all sales and service goals through employee coaching and organizational sales techniques. Sets a good example and inspires confidence, respect and loyalty among staff.

Directs and manages all aspects of branch operations, included but not limited to all security, compliance, and retail banking policies and procedures. Ensures branch staff adheres to the policies and procedures while processing transactions, providing information and balancing. Communicates changes to policies and procedures to all branch staff.

Oversee and ensure accuracy of work in accordance with regulatory and internal control standards.

Analyze reports from Sales Tracking system. Analyze cross sell ratio's of employees and branch to determine areas of improvement.

Work closely with the Bank at Work Department and the Business Services Officers to develop relationships with existing and new payroll companies as well as Small Businesses.

Interview customers to advise them of our loan products. Coordinate with the Consumer Lending on the approval and disbursement of consumer loans. Maintain a complete understanding of mortgage and loan products. Assist customers in the completion of loan applications making recommendations of most appropriate product that meets their needs.

Ensure all literature is up to date and performs regular quality checks to ensure appropriate material is posted and available.

SECURITY: Follow proper security procedures for opening and closing of the branch. Train and enforce all branch security procedures. Respond to after hours alarm.

In conjunction with Branch Director/Regional Manager, develops and maintains branch budget; establish business development goals and objectives, staffing models, schedules and performance standards. Monitors and controls expenses on an ongoing basis.

Maintain an excellent understanding of the Bank's retail products and services as well as the local market. Adhere to ensure staff is up to date on all relevant regulatory issues.

Direct and coordinate activities to implement the Bank's policies, procedures, and practices concerning credit, mortgage loans and consumer loans.

With the support of Branch Director/Regional Manager and Human Resources, evaluate and develop employees. Ensure staff has access to relevant training and development opportunities. Monitor staff turnover, retention and career development plans.

Demonstrates and promotes high ethical standards and behaviors. Respects, promotes and values diversity.

COMPLIANCE: Maintain an excellent understanding of all applicable regulations and laws relating to day to day duties including but not limited to; Bank Secrecy Act; Privacy; Fair Lending and Regulation E.

Maintain an up to date understanding of Bank policies and procedures as they relate to compliance.

Expected to be up to date on all requirements for annual compliance testing requirements. Must be knowledgeable and able to effectively apply this knowledge for day to day activities and responsibilities.

Complete appropriate compliance training and ensure staff complete all relevant compliance training and have an understanding of procedures related to their position.


Monitor employee understanding and consistency in use of quality service standards.

Participate in community events

Ensure that the branch is adequately supplied in order to service customer and employee needs.

Prepare work schedule and assign duties to staff to ensure efficient operation of branch.

Compile required and special reports on operations and customer activity in the branch. Make appropriate recommendations for staffing.

Other duties as assigned.


Manages two subordinate supervisors who supervise a total of 8 to 20 employees in the Teller area and Customer Service Area. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Associate's degree (A. A.) or equivalent from two-year college or technical school; a minimum of three years of recent Branch Management in a sales culture.

The Branch Officer is required to register with the Nationwide Mortgage Licensing System and Registry ("NMLS"), obtain a unique identifier and annually renew the registration, as defined by the S.A.F.E. Act requirements.


Ability to speak effectively before groups of customers or employees of organization. Ability to write routine reports and correspondence.


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages etc.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

ID: 2023-3230

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