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Investigations Manager in Braintree, Massachusetts

The Disabled Persons Protection Commission (DPPC) was established to investigate and remediate instances of abuse against adults with a disability by their caregivers. See Massachusetts General Laws, Chapter 19C. The mission of the DPPC is to protect adults with disabilities from the abusive acts and omissions of their caregivers through investigation, prevention and public awareness. POSITION SUMMARY The Investigations Manager’s primary responsibility is the management of the day-to-day operations of a team of investigators. Investigators are responsible for performing investigations into alleged abuse committed against adults with a disability. In conjunction with the Intake/Oversight, Legal and Administrative Units, the Investigation Manager is responsible for performing the tasks that allows the DPPC to achieve its mission of protecting adults with disabilities from abuse. The Investigations Manager reports to the Deputy Director of Investigations and works with the Deputy Director to establish budgetary priorities and setting policy and procedures for the agency. DPPC is currently seeking candidates in the Central and Western regions of Massachusetts The Investigations Manager is responsible for: * Assigning, monitoring, supervising and coordinating activities of investigators assigned to conducting investigations into allegations of abuse committed against adults with a disability; * Providing coverage in absence of other Investigation Managers with supervision of investigators; * Assisting in the development and implementation of policies and procedures to guide the DPPC's investigators’ activity which are consistent with agency goals and statutory and regulatory requirements; * Assisting in the development and implementation of training; * Ensuring investigations are timely, thorough and victims are safe; * Ensuring investigators are adhering to policies and procedures; * Evaluating the performance of investigators and communicating strengths and addressing weaknesses; * Participation in the development and implementation of procedures to guide DPPC staff activity, achieve agency goals and meet statutory and regulatory requirements; * Working with the DPPC's Intake/Oversight to coordinate internal case assignment to the DPPC's investigators; and * Providing 24 hour emergency coverage for the DPPC’s abuse reporting hotline on a rotating basis along with other DPPC staff. PREFERRED QUALIFICATIONS The Investigations Manager must possess the knowledge and ability to supervise investigators, including conducting periodic reviews and /or evaluations, determining training needs and providing or arranging such training, motivating investigators to work effectively and determining the need for disciplinary action. The Investigations Manager must have the skill and judgment to plan the assignment of work according to the nature of the job, the skills of subordinates and the resources available. The Investigations Manager must possess the ability to be responsible for the overall management of DPPC's investigation team, and in collaboration with other managers and staff achieve DPPC's mission. The Investigations Manager must attempt to interview the alleged victim to understand their needs and interests when recommending befitting protective services to minimize risk. The Investigations Manager position requires: The ability to critically develop, review, update and implement DPPC’s policies. The demonstrated ability to work efficiently, effectively and make critical decisions in a stressful and crisis oriented environment, especially when dealing with imminent danger and life and death situations. This requires the efficient gathering and processing of information and effectively applying the information in a rapidly evolving decision making process. The Investigations Manager must have experience in performing investigations using accepted investigation practices and investigative report writing. The Investigations Manager must possess functional computer skills. The Investigations Manager must demonstrate a commitment to public service and to individuals with disabilities. This position requires a working knowledge of state government and knowledge of relevant laws and regulations especially M.G. L. c. 19C Experience Necessary A strong background in the area of abuse investigation and preferably with individuals with disabilities (4 years), and the development and implementation of protective service plans to remediate risk to vulnerable individuals. Knowledge and proven ability to supervise evaluate and determine the needs of investigators. The Investigations Manager may have a Bachelor’s degree in a related field with two years of investigative experience, but a graduate degree in human services or related field is preferred. Experience interacting with law enforcement agencies and personnel is preferred. A demonstrated ability to work effectively and make critical decisions in a stressful and crisis oriented environment is an important criteria. Incumbents should demonstrate the desire and ability to work as part of a multidisciplinary team. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience. II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Unclassified* *Organization: Disabled Persons Protection Commission *Title: *Investigations Manager Location: Massachusetts-Braintree - 300 Granite St Requisition ID: 22000C59