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Cisco Software Engineer in Boxborough, Massachusetts

Job Description Who We Are? We are part of Cisco’s Collaboration Technology Group (CTG), the #1 global leader in Collaboration Technologies, which provides outstanding integrated solutions that redefine the teamwork experience. Our Customer Care Business Unit is an industry leader in the market in developing and delivering intelligent customer and employee experiences at cloud speed and scale. We are on a mission and hungry to hire A+ Engineers who could - * Articulate the next generation of Customer Care SaaS Solutions that will fundamentally change the way companies engage with their customers and will transform this multi-billion-dollar industry. * Envision, influence, and implement the future of customer care with us. Who You Are? * Very passionate coder with a deep flair for quality. * You write clean reusable code that is easier to read, test, and maintain. * Understand how your code helps drive the overall business. * ‘Customers’ is your Top Priority. * You may not have a solution to everything offhand, but you know how to navigate the quickest path to get a solution to your problem. * You are a role-model; Teams look at your code and learn. * You get things done and never give up. You are self-motivated and biased towards execution and delivery - taking on what needs to be done and owning it through to the end and beyond. You lead by example with your resourcefulness and extreme ownership ethic. * You are adept in converging and owning decisions/solutions quickly. * You have an outstanding eye to minute details and help your team better their code quality with your outstanding reviews. * Possess a highly infectious energy, dedication, and rigor. * You are comfortable at being uncomfortable and open to do things differently. * You are confident and challenge status-quo regardless of hierarchy. * You are the lieutenant to your architect, and you have the aim to become the successor. What You will be Doing As part of our rapidly a growing team, you will work on leading cloud technologies and platforms spanning Cloud, Artificial Intelligence and Machine Learning, Analytics, Integration, Connectivity, Messaging, and more. You will operate in a robust environment with the latest in cloud development technologies and practices, including continuous delivery, continuous integration, and PaaS based development. Being an integral part of our Engineering team, you will work with - * With Engineering Teams * Build customer care solutions that provide rich experiences, connectivity, and automation. * Write code, deliver high quality, high-value software, and focus on continuous value delivery. * Mentorship to other Engineers and review their code. * You will ensure 360 evaluation of code including Static Analysis, Code Complexity, JUnit, automation using state-of-art development tools and technologies. * With Architects * Closely work with Architect to ensure your design has conformance in all aspects and fits into the overall solution. * Being a domain specialist, you will help the architect in solution design for your components considering all possibilities - serviceability, scalability etc. * With External Teams * Wherever dependencies exist, you will work with external teams (Engineering) to complete your deliverables. * You will promptly unblock the external teams that are dependent on your deliverables. * With Product Marketing * You will work with Product Marketing to connect the business requirements to technical solutions and vice versa. * Customer Success Team * Work closely with Customer Solutions Assurance and Technical Assistance Teams to address customer issues with Top priority. * You will continuously learn from field experiences and bridge the gaps in code and validation. * With People Leadership * An integral part of the hiring team and help in uplifting the team’s capabilities and skill diversity. How will you Succeed? * By producing a high-quality design and writing high-quality wow-inducing code. * By crafting solutions to your modules that are robust, scalable, maintainable, and serviceable. * By mentoring teams and reviewing their code to ensure the overall quality of software. * By helping in hiring efforts and upskilling the teams that enables a good cross-learning culture. Join our Force if you have - * 2+ years of software engineering experience with recent work on Software development * Experienced at developing highly available and reliable cloud-based applications using Scala/Java. * Have efficiently implemented APIs and user interfaces using Node.js, REST, Java, JavaScript, and React * Experience with Continuous Integration and Continuous Delivery * Experience with instrumenting code, generating telemetry for cloud deployments. * Experienced with persistent storage such as Cassandra, Elasticsearch, and/or Redis. * Experienced developing services on AWS, OpenStack, Cloud Foundry, Heroku, or similar * Understanding of security technology and challenges a plus We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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