Verint Systems, Inc. VP, Product Management NLP in Boston, Massachusetts
At Verint, we believe customer engagement is at the core of global brands. Our mission is to help organizations discover opportunities scarcely imagined by connecting work, data, and experiences enterprise-wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com (https://verint-my.sharepoint.com/personal/lindsay_waibel_verint_com/Documents/Documents/%7b%7bMy%20Documents%7d%7d/Job%20Descriptions/XM%20BU/www.Verint.com) .
Overview of Job Function:
The Vice President, Product Management (“The VP”) will own the strategic direction and feature requirements for Verint’s market-leading Interaction Analytics solutions. The VP’s team of product managers is a key part of our omnichannel analytics business – as well as the Verint Platform – driving AI & cloud innovation and competitive differentiation across products and investing in the success of Verint’s vast customer base.
The VP will interface with Go-to-Market, Engineering, Research, Sales, Partners, and Delivery groups to best understand customer needs and feasible approaches to meet those needs. The VP will also create a high-level vision, product requirements, roadmap, perform market research, assist in go-to-market strategy, and work with technology and business partners. In addition, the VP will evangelize the Interaction Analytics capabilities across Verint’s entire platform.
Principal Duties and Essential Responsibilities:
Define and manage the definition of product vision and strategy.
Convert the vision to a product roadmap that encompasses the whole product and services portfolio associated with your solutions.
Lead a team of product managers that are working with your guidance to execute these responsibilities
Identify new products or enhancements to existing products by understanding and analyzing user needs, Verint’s current product suite and customer business requirements.
Manage and measure the success of your products with detailed analysis on cost, pricing, and margin across our cloud offerings.
Collaborate closely with Product Management leaders across the Enterprise to determine integration opportunities with Verint portfolio of applications.
Identify market opportunities, perform competitive analysis, and engage with industry analysts.
Collaborate closely with Engineering leaders to drive continuous improvement of Agile development.
Will lead teams, but can occasionally write specifications, prioritize features, build consensus and coordinate product schedules.
Work closely with partner teams to reach new markets through channel partners or accelerate the roadmap with technology partners
Create and lead others for mockups, wireframes or POCs.
Gather and incorporate product feedback into subsequent product releases.
Direct formal product documentation such as feature sheets and user guides.
Bachelor’s degree in Computer Science, Mathematics, or equivalent work experience
Minimum of 15+ years’ experience in product management with a minimum of 10+ years’ progressive leadership experience
Extensive experience with speech and text analytics, natural language processing, artificial intelligence, conversational intelligence and similar solutions
Demonstrated capacity for understanding and developing both short-term and long-term product strategy
Demonstrated success in driving results in collaborative, cross-functional environments with little instruction or oversight
Demonstrated success in bringing new offers to market
A solid mix of technical, product and business intelligence
Exceptional written and oral communication skills with technical and non-technical stakeholders
Excellent presentation skills with a strong ability to present to senior-level executives
Experience defining, managing, and building cloud solutions
Strong data analysis skills including financial modeling and pricing experience
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Experience delivering Speech and Text Analytics SaaS solutions to the Enterprise Market
Solid understanding of modern DevOps, machine learning and analytic techniques
Basic proficiency in any programming or scripting language
UI/UX design experience
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com. As an equal opportunity employer, Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on race, color, religion, national origin, or sex (including pregnancy, childbirth or breastfeeding), sex stereotyping, including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws, will not be tolerated.
For US Applicants
2023 Benefits Offering (https://fa-epcb-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkHelpPortalMain?TopicId=300000136388017)
Verint Systems, Inc.
- Verint Systems, Inc. Jobs