Job Information
Blue Cross Blue Shield of Massachusetts Vice President, Corporate Communications in Boston, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
The Role
Reporting directly to the Chief Communications & Citizenship Officer, a member of the Company’s executive leadership team, our Vice President of Corporate Communications will be responsible for setting the quality standards and leading the operational efficiency of our high-performing Corporate Communications function. The successful candidate will be results-oriented with demonstrated competencies in the critical areas of reputation management, traditional and social media, and expertise in best-in-class internal communications and employee engagement (including leading a robust portfolio of internal events). The successful candidate, who will lead a group of ten communications professionals, will have proven experience in recruiting, managing, and mentoring highly effective, innovative and collaborative teams. The successful candidate will work closely and collaboratively with the Chief Communications & Citizenship Officer, the Division’s Chief of Staff, the Vice President of Corporate Citizenship, while serving a wide range of internal clients including the Chief Executive Officer and other members of the executive team, as well as business and functional unit leaders.
Key accountabilities for the role include:
The development and execution of strategies and programs to inform, educate and engage 4000+ associates in support of our Company’s our strategic objectives and business performance. The candidate will play a critical role (in collaboration with our People/HR Team) in the overall engagement of our workforce.
The development and execution of a robust internal events program inclusive of small to large scale in-person and virtual events.
The planning and execution of strategies and deliverables to support our associates through significant change in the way we work given the competitive and financial pressures facing BCBSMA and the entire health insurance industry.
Providing strategic counsel to the Chief Executive Officer and the entire executive team (C-suite) on important communication matters.
Ensuring the management of the Company’s strong reputation in the marketplace and the community, including a proactive and robust media relations function.
Leading a high-performing team in developing new, innovative and effective communications across diverse channels that achieve high-impact with demonstrated outcomes and results.
Responsibility for the Company’s crisis communications approach and protocols.
Key Competencies
Shaping strategy: Ability to develop, manage and implement thoughtful communication strategies to achieve business goals, with a proven track record of providing strategic analysis and counsel to executive leaders in complex environments.
Execution-oriented: Demonstrated ability to execute effectively for high-impact and demonstrated outcomes.
Influencing collaboratively: Exceptional ability to influence internal and external stakeholders.
Leading teams: Strong track record of leading, managing, and inspiring teams, including recruiting, developing, and retaining top talent.
Personal Characteristics
Strong commitment to the Company’s mission and values
High-level of attention to detail to deliver the highest quality deliverables
An advocate of the “player-coach” model to both coach team members to individual and collective success while demonstrating a strong desire and competency in rolling up his/her sleeves to help with the day-to-day work.
Strong interpersonal skills to build healthy, collaborative, and trusting relationships across the Company.
Education & Qualifications
10+ years in communications, undergraduate degree required
Experience building, leading and mentoring high-performing teams
Clear, decisive communication skills with an ability to prioritize and delegate projects
Agile and nimble with an ability to thrive in a fast-paced environment and meet deadlines
Self-directed problem-solver and a curious, creative thinker
Ability to distill and assimilate large amounts of information
Proven experience working with and providing strategic counsel and training to senior executives
Strong executive presence
Exceptional storytelling and writing skills
Highly collaborative with an ability to influence
Expertise and knowledge of innovative corporate communications’ best practices
Experience in health care is preferred, but not required
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationBostonTime TypeFull time
Salary Range: $243,720.00 - $297,880.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work (https://careers.bluecrossma.org/us/en/how-we-work) " Page.
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.