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Cengage Learning UX Researcher in Boston, Massachusetts

User Experience Researcher – eCommerce & Optimization

Do you dare to reinvent the future of education?

At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.

Are we right for you?

We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.

The User Experience Researcher - eCommerce & Optimization will have extensive experience with online, consumer-facing properties, deep understanding of analytics and drivers of conversion and retention. You will craft and execute the appropriate strategy and methodology, both quantitative and qualitative, to deliver meaningful, data-driven insights that represent the voice of multiple customers. Your work will support web strategy, marketing, and product to ultimately deliver web experiences that are optimal, drive better user experiences that support conversion and help build products that are intuitive and easy to use.

What you'll do:

  • Lead, design and execute optimization efforts relating to web site and ecommerce site user flow, its features and functionality with the focus on optimizing user experience and maximizing conversion rates.

  • Lead, design and execute generative and evaluative UX design research efforts (e.g., usability testing, A/B testing, conversion optimization testing, one-on-one interviews, heuristic evaluations, competitor assessments, experience maps, usability assessments, internal benchmarking, co-design activities, surveys, card sorting, tree testing) ensuring the right strategy and methodology are utilized to deliver meaningful results.

  • Clearly and persuasively communicate research results and provide findings and recommendations to internal stakeholders via impactful presentations and research assets. Gather and analyze digital marketing metrics and KPIs. Proficiency in data tools, Google Analytics, Optimizely and Looker to gather and analyze data.

  • Build and communicate deep understanding of our users' needs, goals, and workflows, turning qualitative and quantitative user research into insights and artifacts which will craft the future of our web experiences, marketing/web strategy and products.

  • Collaborate with analytics teams, marketing, web strategy, designers, product managers, technology product managers, engineering, leadership to identify knowledge gaps and propose and plan methodology to gain conversion, web optimization and needed insights.

Skills You Will Need Here:

  • Strong understanding of customer experience and its relationship with direct revenue generation

  • Excellent communication and strong client facing skills, ability to explain sophisticated analysis in simple terms and convert analysis into real world measurable solutions

  • Autonomous, hands-on experience designing, programming, synthesizing and delivering research initiatives from beginning to end:

  • initial project design and set up

  • Placing live tests online (HTML, JavaScript and CMS experience)

  • data collection and processing

  • analytics

  • and communication of findings and recommendations.

  • Proactive with the ability to think out-of-the-box to bring the consumer to life in an impactful way, delivering measurable insight and deep consumer understanding of motivations, attitudes, and behaviors.

  • Enthusiastic and passionate about research and UX

    Qualifications Needed:

  • 5+ years of work experience in B2C UX research, web optimization or eCommerce

  • BS in Human Computer Interaction, UX, or related bachelor’s degree with a strong background in business, market research, or behavioral sciences (e.g., Math/Stats, Psychology, Communication, Behavioral Economics/Decision Sciences, etc.)

  • 3+ years of first-hand, work experience with: A/B Testing, Multi-Variant testing, Content/Message testing, Usability, eCommerce: web optimization/conversion techniques, beta tests, product experiments benefit testing and survey design and analysis.

  • Proficiency in HTML, JavaScript and CMS.

  • Experienced user of digital research and project management tools: Optimizely, Google Analytics, Looker, UserZoomGo, Hot Jar (heat mapping tools), Content/Message testing tools, Qualtrics, online qualitative discussion boards/focus groups, SmartSheets etc.

  • Experience applying cutting edge user experience research strategies and techniques to a variety of projects and initiatives. Proven success planning and implementing conversion and retention strategies to drive online revenue. Data-driven and proficient in analyzing website user flows

  • Excellent project management and thought leadership skills; strong collaboration/teamwork skills; a problem-solver with a results-orientated approach.

Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage

Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at http://www.cengage.com/or find us on LinkedIn (https://www.linkedin.com/company/cengage-learning/mycompany/) , Facebook, or Twitter (https://urldefense.com/v3/__https:/twitter.com/CengageLearning__;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4_XmXapqpMK0qgZUq02AuBC1E$) .

#LI-Remote

Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams – no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at http://www.cengage.com/ or find us on LinkedIn (https://www.linkedin.com/company/cengage-learning/mycompany/) , Facebook , or Twitter (https://urldefense.com/v3/__https:/twitter.com/CengageLearning__;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4_XmXapqpMK0qgZUq02AuBC1E$) .

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