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Citizens UX Director Design System & Design Engineering in Boston, Massachusetts

Description

Green Pixel Studios is charged with pushing the envelope on user experience design in digital. This role, reporting to the Senior UX Director Chapter Lead: Design Strategy & Design Practice will set the stage for the evolution of user experience in financial services. We’re looking for someone who is passionate about envisioning experiences that push imaginative solutions to enable the bank’s clients to fulfill their financial dreams.

The UX Director: Design System & Design Engineering will work as part of the User Experience Studio’s leadership team within the Enterprise Experience Division to create best in class digital experiences. The ideal candidate should have design experience and possess superior UX/UI technology skills. The position will manage a team of designers and developers that contribute to creating and aligning user experience across a variety of platforms and devices for Citizens. This individual will help solve complex problems to improve the team’s development. You will play a strategic role creating the vision, designing, and continuously expanding the Citizens Design System

We are looking for an experienced design and technology leader with a passion for good design who will help to continuously improve the team’s organization process, culture, collaboration, management and communication of our work. In this role, you will drive and work with other leaders to identify, prioritize, and evangelize strategic opportunities to improve execution and processes. The successful candidate has a background in leading design and/or software teams and has the hands-on experience to be a player coach enabling the team to build exemplary customer experiences.

Green Pixel Studios colleagues are charged with devoting dedicated time to pursuing innovation and delivering UX/UI expertise to the bank in its digital projects. This role with the studio team will support the Enterprise, including the Consumer Bank, Commercial Bank, and colleague facing departments across web and native mobile technology stacks.

Responsibilities

  • Own the strategy/design/partnership of their design system between product management, engineering and other groups.

  • Mentoring, motivating, coaching, and managing UX design & engineering colleagues to achieve defined goals and measurements of success

  • Being accountable for the performance, quality control, and the results of a group of UX practitioners including design & engineering expertise

  • Will play a major part in the look and feel of interactive user interfaces across multiple products and platforms, via helping to define robust design guidelines and libraries that can be leveraged across the enterprise

  • Helping identify any issues impeding the UX talent and recommending plans of action to remediate

  • Coach and expand a team of UX practitioners that work in an agile environment supporting upskilling and common experience standards across ways of working

  • Ability to build a UX design & engineering talent pipeline

  • Ability to coach development and standards across multiple software engineering disciplines to support consistent implementation of visual design in code

  • Collaborate with internal and external partners to conceptualize ideas and implement solutions across all digital touch points (incorporating both technology and design)

  • Motivate, inspire, and influence others in the organization to engage with UX engineering best practices and alignment to the Citizens brand

  • Provide thought leadership on incorporating evolved standards and best practices in producing software at scale

  • Build relationships with your product and engineering partners to evangelize the power of our design vision and further embed it across the organization.

  • Ability to present and articulate concepts, ideas, and solutions to executive leadership, including but not limited to technical architecture, process, and/or financial measurement

  • Writing simple, clear, and helpful documentation suited for a diverse audience of varying skill levels and experience areas

  • Being accountable for measurement of team throughput and/or impact of completed projects: identifying appropriate metrics for quantifying value and providing a direct correlation to ROI on investment supporting resources

  • Leading a team of dedicated designers & developers in story writing, sprint planning, and other agile ceremonies to drive the throughput of work for both an enabling design system platform and design engineering assistance for workstreams

  • Explore new technologies through research and applied innovation

  • Explain how a solution meets user needs, business goals, and technical constraints

  • Define and document best practices for UI deliverables and process

  • Advocate for the end-user

Qualifications

  • 10+ years in design with some mix of front-end development (HTML5, iOS, or Android)

  • 3+ years in team management

  • Bachelor’s Degree in a relevant field (i.e. Human Computer Interaction, Computer Science, or New Media) or comparable work experience with a Bachelors in Art, Design or other field

  • Expertise in native mobile or web development

  • Knowledge of the latest UI/UX prototyping tools, trends and best practices

  • Experience with multiple development frameworks and shared libraries

  • Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment, manage multiple projects at the same level of detail

  • Expertise with the software development lifecycle and agile frameworks (including code management and build automation)

  • Understanding of technical platforms and concepts (i.e. REST, API, CMS, AJAX, etc.)

  • Experience with accessibility and ADA compliance

  • Positive, proactive and helpful attitude

  • Expertise with project management tools such as JIRA and Confluence

  • Expert listening, organization, and communication skills

  • Passion and appreciation for art and design

    Hours & Work Schedule

    Hours per Week: 40

    Work Schedule: Monday through Friday

    • This role is not available in Colorado

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Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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