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Waters US - Field Applications Specialist in Boston, Massachusetts

Waters Professional Services is comprised of highly skilled, motivated and customer focused professionals that partner with customers to ensure successful utilization of Waters’ product suite. As an LC Applications Specialist working for an industry leader, you will be committed to delivering Waters’ World Renowned service to our customers who utilize our scientific instrumentation and software. In this role, you will have the opportunity to provide (professional and/or technical) expertise on Waters' innovative product suite for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

The ideal location for this role is in the Northeast region of the United States. The position requires domestic travel of at least 75%. The location will be flexible for the ideal candidate.

  • Coordinate with Waters customers to define their training and support objectives followed by the customization of service offerings to satisfy those needs including LC and/or MS instruments run on Empower CDS software and related Applications.

  • Work closely with Waters sales and service teams to ensure customer success with laboratory analyses based on the Empower software.

  • Coordinate the logistics of providing multimedia based presentations and training materials during training and support engagements.

  • Develop educational training materials.


  • Minimum of BS degree in Chemistry, Biology or Life Science-related degree required


  • Minimum of 3 years work experience specializing in utilizing instrumentation and data analysis in a laboratory environment highly preferred

  • Knowledge of Empower CDS, systems controlled by Empower, or Empower Enterprise Administration

  • Previous lecturing and/or teaching experience is an advantage

  • Results oriented with a balance of excellent team cooperation

  • Strong networking and communication skills to interact with customers and internal Waters staff

  • Experience with Waters’ software and/or LC products is an advantage


  • Must possess a strong customer focus

  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

  • Personal sense of integrity

  • Effective time management skills

  • System level approach to problem solving

  • Analytical mindset with a strong drive to resolve open issues

  • Excellent verbal and written communication skills

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Chromatography Data System, Regulatory, Compliance, Empower, Quality, HPLC, UPLC, Chromatography, Empower Administration

Company Name: Waters Division

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