Massachusetts Green Jobs

Union ICT Service Delivery Technician

Job ID

185584

Posted

19-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Engineering/Maintenance

Location(s)

Boston - Massachusetts - United States of America

JOB SUMMARY

This role applies advance skills to perform preventative maintenance and corrective repairs in a Data Center operation. This exciting data center and technology focused role provides the opportunity to work on both the critical facilities equipment and IT systems running the data center, helping clients realize the potential of their critical digital infrastructure and providing growth for data center employees in the increasingly evolving data center industry.

Electrical and mechanical systems duties include (but are not limited to): Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching.

Technology (IT) services include (but may not be limited to): conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and overall general maintenance & day-to-day operations compliance of the DCS IT services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Responsibilities

• Perform hardware installations (rack / stack) and cable installations (routing, terminating,structured cabling), including troubleshooting and testing. Also, perform hardwaredecommissions and cable removal. Coordinate DCS IT asset redundant powerrequirements with appropriate facilities staff to ensure proper load balance and fail-overcapacity to avoid cascading failures.

• Prepare and coordinate incoming/outgoing shipments. Compare packing lists withpurchase details to ensure accurate make, model, and quantities are received andprocessed.

• Perform remote hands support (e.g. power cycles, physical environment, and cablinginspections, swap out failed components, hardware upgrades, testing of copper and fibercables, handling storage media, and enter troubleshooting commands).

• Grant site access to vendors and/or escort 3rd parties requiring Data Center access forapproved activities and ensure their compliance with site standards.

• Carry out daily housekeeping, rounds, reading and checks of the data halls; record and report the findings

Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.

• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken -- completing safe working practices.

• Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken -- completing safe working practices at all times.

CRITICAL FACILITIES SYSTEMS RESPONSIBILITIES

• Perform daily site inspections of all Mechanical & Engineering (M&E) systems and technical equipment, including servicing and maintenance.

• Under close supervision, complete assigned work according to established processes and procedures in accordance with the company's Environment, Health, and Safety Policy - ensuring all safety processes and PPE requirements are followed. Also, ensure all regulatory requirements and quality standards are complete.

• Coordinate third-party vendors, ensuring compliance with CBRE's developed processes, procedures, and all applicable laws/regulations. Accompany vendors on site visits on an as needed basis and ensure site standards are met.

• Monitor the Building Management Systems (BMS) and Electric Plant Monitoring Systems (EPMS) alarms to ensure parameters are within allowable operating bands and perform incident response when needed.

• Help build and develop work processes, Job Hazard Analysis reports, and SOPs for critical work with risk assessment. Ensure that Critical Environment Risk Management (CERM) documents and logbooks are updated.

SUPERVISORY RESPONSIBILITIES

• No formal supervisory responsibilities in this position.

• May provide informal assistance such as technical guidance and/or training to coworkers.

• May coordinate work and assign tasks.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma/GED required; Associates degree preferred.

• 2-4 years of experience in computer science, Management Information Systems, business management or a related field. Accredited training in the installation of copper and fiber structured cabling systems, preferred.

• Previous experience of using Remedy, DCIM tools and BMS systems.

• Knowledge of emergency response/standby/call out activities and protocols.

• Strong background in either HVAC or Electrical, preferred.

Certificates and/or Licenses

• None

Communication Skills

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

• Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Ability to effectively present information to an internal department and/or large groups of employees.

Financial Knowledge

• Requires basic knowledge of financial terms and principles.

• Ability to calculate simple figures such as percentages.

• Experience in a financial setting working with billing and payables; prior experience using a financial system; and the ability to use Microsoft Excel.

Reasoning Ability

• Ability to understand and carry out general instructions in standard situations.

• Ability to solve problems in standard situations.

• Requires basic analytical skills.

Other Skills and Abilities

• Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.

• A good understanding of fault diagnostic techniques including the use of handheld test equipment.

• Ability to lift up to 50 lbs.

• An understanding of the Data Center environment, and the working restrictions applicable to such environments.

Scope of responsibility

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Applicants must be currently authorized to work in the United States without the need for visasponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)