MAXIMUS Training Assistant in Boston, Massachusetts
The Training Assistant position will support the training team with all administrative tasks associated with the training function.
The duties/responsibilities of this position fall under three separate categories:
Learning Management System (LMS): Provide regular updates to the training team on LMS quizzes and other trainee activity during class. Update system with all new information provided by the training team, or through the Notification emails. Track data for reporting purposes. Troubleshoot
problems through online tutorials or communication with the vendor. Respond to inquiries, and
changes requested by the Provider Relations team.
Administrative: Perform general clerical duties including photocopying, faxing, ordering supplies,
preparing class packets, typing up name plates, maintaining class calendars, preparing seating charts,
scheduling training classes, ensuring conference room availability (if not the training rooms) &
audiovisual set-up (as needed), sending email notifications to guest speakers and trainees, completing
minor edits to materials as directed by the training team, ensuring tidiness of the training rooms, and
other administrative duties as assigned.
Classroom Management: Assist trainers with classroom management activities to include: recording attendance (tardiness and absences) at the start of every class and after breaks, and immediately reporting to HR, agency and/or Workforce Management team while trainer is conducting the class; reporting technical issues to the Help Desk for prompt resolution; assisting with system checks in the classroom; guiding trainees to their shadowing destinations on the floor; helping trainers reorganize classroom seating (and updating seating chart); and completing other tasks as assigned.
Education and Experience:
Associate’s Degree from an accredited college or university, or equivalent experience.
• Strong organizational, interpersonal, and verbal communication skills.
• Ability to prepare written communications clearly and succinctly.
• Comfortable with technology and learning new software.
• Familiar with MS Word, PowerPoint and Excel.
Prior administrative support role with strong customer service orientation.
Previous experience supporting a training department within a call center is a plus.
Ability to perform comfortably in a fast-paced, deadline-oriented work environment; execute many tasks simultaneously, and work both as a team member, and independently.
High School Diploma with 2-4 years of experience.
May have additional training or education in area of specialization.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Communicates more complex information, using job experience to anticipate and proactively address related questions.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Requisition ID: 2018-33280
External Company URL: www.maximus.com
Street: 55 Summer St