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3M Technical Service Field Representative in Boston, Massachusetts

Job Description:

Job TitleTechnical Service Field Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this RoleProvide field-based services for assigned territory and customers. Serves as a liaison between Field Service, and Service Engineering, as the first level of escalation in solving complex technical problems. Coordinates site planning and installation activities working with customer, vendors and local sales reps to ensure all aspects on planning are complete and accurate. Provides remote or on-site direction and diagnostic assistance to customers and other service technicians in resolving highly complex or unusual system failures. Exercises considerable latitude in developing service technicians through direct assistance, seminars, and involvement in emergency situations that may require the use of non-standard service techniques. Leads and directs technicians, other analysts, and other members of cross-functional teams.

As a Technical Service Field Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

  • Installing, troubleshooting, and repairing assigned equipment including 3M Steri-vac™ Sterilizers in hospital and industrial environments

  • Providing Preventative Maintenance (PM’s)

  • Consulting to and providing In-Service training for customers

  • Manage van, parts & tools inventory

  • Build positive customer relationships and deliver “best in class” service experiences

  • Willingness to be on-call

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • High school diploma, equivalent, or higher (completed and verified prior to start) from an accredited institution

  • Three (3) years of troubleshooting and repair of medical or industrial equipment experience in a private, public, government, or military environment

  • Current, valid driver’s license

Additional qualifications that could help you succeed even further in this role include:

  • Bachelor’s degree in engineering, computer science or other technical field (completed and verified prior to start)

  • Skills include strong troubleshooting skills, time and territory management, excellent communications (both written and verbal) and a strong desire for continuous learning.

  • Ability to work alone and be self-motivated

  • Ability to push and pull a minimum of 50 lbs.

Work location:

  • Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Travel: May include up to 50% domestic travel (Includes daily travel mostly within the territory with the potential for up to 40% overnight travel)

Relocation: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Certain job positions within 3M require workers to work in the presence of others within certain geographies and/or at third-party locations. As a necessary requirement of this position with 3M, you must be fully vaccinated at least two weeks prior to your start date. As a reminder, fully vaccinated against COVID-19 means a person has received their primary series of COVID-19 vaccines, and, in certain situations, may also include booster doses.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting

Learn more about 3M’s creative solutions to the world’s problems at or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview:

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.