Salesforce.com, Inc Technical Customer Success Manager, Quip in Boston, Massachusetts
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Technical Customer Success Manager
Our goal at Salesforce Anywhere (Quip) is to transform CRM processes and boost productivity by using real-time document collaboration embedded inside Salesforce. We’re looking for a Technical Customer Success Manager to be our customer-facing, post-sales technical expert who drives our customers’ Quip success by leading and executing key technical initiatives to fuel deployment, adoption, and long-term health.
As part of the Customer Success team, you’ll know the product inside and out, you’ll help our customers maximize the possibilities of Quip, and you’ll focus on building strong, trusted relationships both externally with customers and internally with our cross-functional teams. You’ll be living on the leading edge of our product and our customers’ needs, so this role requires expertise in strategic thinking and on-the-fly discovery. You’re not just an executor — you’re a builder. You love learning the customer’s business, understanding their needs and figuring out the best path to mutual success.
You’re a creative, solution-focused professional who can both take and give direction. You’re self-sufficient and proactive. You thrive in a scaling, ambiguous environment. And you build automations because you absolutely hate doing the same thing twice.
If you have an innate curiosity, can communicate as effectively with C-level customers as with engineers, can navigate and manage complex technical initiatives, and can identify and implement solutions to achieve wide-spread adoption for Quip’s customers, we want to talk to you!
Partner with our Customer Success Managers to identify, address, and solve technical challenges, gaps and opportunities
Lead consultative discovery sessions with customers to understand core needs and considerations in order to determine the optimal technical solution
Own and project manage the execution of these technical initiatives, actively keeping all external and internal stakeholders in the know
Identify and implement automations and processes to continually increase efficiency for customers and Quip employees alike
Develop and exhibit technical subject matter expertise for Quip and Salesforce, including architecture, security, compliance, and product roadmap
Build strategic relationships across Customer Success, Product Management, Engineering, and other Quip teams to provide insightful customer feedback and advocate for product improvements on behalf of our customers
5+ years demonstrated success in a dynamic, cross-functional, customer-facing role (SaaS preferred)
Proven track record of taking initiative to proactively identify & solve problems with autonomy and confidence
A passion for helping customers and solving business problems with creativity, empathy, and pragmatism
Excellent interpersonal skills — you build trusted relationships with both customers and colleagues
Exceptional written and oral communication skills, experience communicating with senior-level stakeholders
Strong knowledge of Process Builder, Flow, REST APIs, SAML/SCIM, SSO
Eagerness to self-learn new technologies based on customer need
Experience in the enterprise cloud software market
Ability to drive cross-functional project teams from ideation to solution
Passion for learning and working with others to improve yourself, the team, the product, the company
Familiarity with Salesforce and Salesforce development
Experience and/or credentialing in project management methodologies (PMM)
Willingness to travel (up to 25%)
For Colorado-based roles: Minimum annual salary of $121,100. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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