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FREEMAN Supervisor - Mid-Sized Studio in Boston, Massachusetts

About Us

Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

It is the responsibility of the Supervisor Operations to lead, supervise, and support the operations team at show site and in the Branch Office while keeping job costs at the lowest possible level and maintaining quality and safety standards. Professionally interacts with customers, team members, and third-party vendor/partner representatives to provide the highest level of service excellence.

Freeman is driven by purpose and our values: integrity, empathy innovation, enthusiasm performance excellence, and collaboration. Being part of the Freeman team, you join us in making moments that matter.

Essential Duties & Responsibilities

  • Directly supervise team members. Carry out supervisory responsibilities in accordance with the Company's policies and applicable laws.

  • Train team members, appraise performance, reward, and discipline team members. Participate in the hiring and firing decisions as required. Address complaints and resolve problems with team members.

  • Plan, organize, and direct Operations Department activities to ensure 100% customer satisfaction.

  • Study production schedules, estimate team member hour requirements for completion of job assignment, and assign standby labor, as necessary. Work with account executive to be sure their needs are met.

  • Schedule area foreman and place labor calls.

  • Schedule radios, scooters, scissor lifts, boom lifts, trailers, trucks, and forklifts as required.

  • Interpret specifications, blueprints, and job orders to team members, and assign duties as appropriate.

  • Recommend measures to improve production methods, equipment performance, and quality of product.

  • Suggest changes in working conditions and use of equipment to increase efficiency of department, or crew.

  • Lead operations team members in maintaining high morale and work standards and build teamwork among the department.

  • Maintain time and production reports.

  • Estimate, requisition, and inspect all job-related materials.

  • Confer with other supervisors to coordinate activities of individual departments.

  • Perform activities of team members supervised as needed.

  • Prepare labor requirements and always ensure adequate coverage. Schedule move-in and move-out time to eliminate as much overtime as possible.

  • Ensure operations team members comply with company policies and adhere to all safety guidelines.

  • Maintain communication with the Account Executive and the Service Desk and advise of any problems that may affect their operation.

  • Prepare initial accident reports in accordance with the Risk Management Manual.

  • Ensure operations equipment is well maintained and that housekeeping meets company standards.

  • Submit final paperwork to the Operations Director including reports on team member performance, shop cooperation, and material usage of the show.

  • Perform other duties as assigned.

Education & Experience

• Two years of show site freight, decorating and/or I&D experience

• Working knowledge of MS Word and Excel.

• Carpentry skills required.

Certificates, Licenses, Registrations

Forklift certification preferred

Travel Requirements

Travel up to 25%

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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