Deloitte Strategy, Consumer, ATHS Senior Manager in Boston, Massachusetts
Customer Strategy & Applied Design, Hospitality Consulting Senior Manager
Your Offering Team Customer Strategy & Applied Design
Our Customer Strategy & Applied Design Offering focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. Leveraging our deep capabilities in strategy, customer experience, digital strategy and innovation - We bring knowledge and offerings to uncover the behaviors, motivations, and preferences of our clients customers and develops new experiences for them.
Your Industry Team Consumer / Hospitality
Deloitte is recognized as one of the leading service providers to the Hospitality industry, with knowledge of both the industry and the business issues facing individual clients including customer loyalty, operational excellence, asset ownership, emerging technologies, and international growth.
You ll help our clients
Battle for The Customer Significant technology investment is helping online travel intermediaries exert a growing influence over vacation shoppers. Hotels aim to drive stronger customer relationships through unrivaled product experiences, reimagined loyalty strategies, and direct booking initiatives.
Evolve Brand Strategy Traveler behavior and preferences are in a constant state of flux, so hoteliers must perpetually look to tailor brand strategy to today s marketplace. New opportunities, such as consumer demand for more innovative midscale experiences, will continue to present themselveseven in a market that seems flooded with too many brands.
Embrace the Experience Today s travelers are growing increasingly disinterested with average. A hotel stay is an opportunity for travelers to immerse themselves in local culture, unwind in a trendy atmosphere, or rejuvenate mind and body. The shift is prompting hoteliers to become increasingly experience-driven.
Utilize Strategic Innovation Cloud integration. The Internet of Things. Artificial intelligence. The hotel of the future is certainly on its way, but each brand must find their own unique path amidst a seemingly never-ending list of technology options.
Build Stronger Ecosystems Vacations and business trips involve much more than just hotel stays. Successful hoteliers are finding ways to be more relevant to their customers across their travel journeys. For many, this means looking outside their core competencies, and exploring the power of adjacent spaces.
Bachelor's degree or foreign equivalent degree in Hospitality Business, Marketing, Management, or a related field.
Must have 8 years experience providing consulting services to clients on behalf of a global consulting company, or within the Consumer/Hospitality/Travel industry.
Must have 8 years of experience with:
Experience leading or managing teams and change initiatives (especially in a project management role)
Experience with budgetary responsibilities related to projects or resources
Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access)
Superior critical thinking, analytical, and problem-solving skills
Exceptional interpersonal, team-building, and communication skills
Ability to build consensus and foster change in ambiguous settings
Commitment to personal and professional growth
Sense of responsibility to self, team, and client
Outstanding integrity, initiative, creativity, and passion
Record of consistent career progression with increasing levels of responsibility
Willingness and ability to travel 80%
Must live within commuting distance to one of Deloitte s consulting offices
How you ll grow
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Category: Management Consulting
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