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Deloitte Strategy, Consumer, ATHS Senior Manager in Boston, Massachusetts

Customer Strategy & Applied Design, Hospitality Consulting Senior Manager

Your Offering Team Customer Strategy & Applied Design

Our Customer Strategy & Applied Design Offering focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. Leveraging our deep capabilities in strategy, customer experience, digital strategy and innovation - We bring knowledge and offerings to uncover the behaviors, motivations, and preferences of our clients customers and develops new experiences for them.

Your Industry Team Consumer / Hospitality

Deloitte is recognized as one of the leading service providers to the Hospitality industry, with knowledge of both the industry and the business issues facing individual clients including customer loyalty, operational excellence, asset ownership, emerging technologies, and international growth.

You ll help our clients

Battle for The Customer Significant technology investment is helping online travel intermediaries exert a growing influence over vacation shoppers. Hotels aim to drive stronger customer relationships through unrivaled product experiences, reimagined loyalty strategies, and direct booking initiatives.

Evolve Brand Strategy Traveler behavior and preferences are in a constant state of flux, so hoteliers must perpetually look to tailor brand strategy to today s marketplace. New opportunities, such as consumer demand for more innovative midscale experiences, will continue to present themselveseven in a market that seems flooded with too many brands.

Embrace the Experience Today s travelers are growing increasingly disinterested with average. A hotel stay is an opportunity for travelers to immerse themselves in local culture, unwind in a trendy atmosphere, or rejuvenate mind and body. The shift is prompting hoteliers to become increasingly experience-driven.

Utilize Strategic Innovation Cloud integration. The Internet of Things. Artificial intelligence. The hotel of the future is certainly on its way, but each brand must find their own unique path amidst a seemingly never-ending list of technology options.

Build Stronger Ecosystems Vacations and business trips involve much more than just hotel stays. Successful hoteliers are finding ways to be more relevant to their customers across their travel journeys. For many, this means looking outside their core competencies, and exploring the power of adjacent spaces.



  • Bachelor's degree or foreign equivalent degree in Hospitality Business, Marketing, Management, or a related field.

  • Must have 8 years experience providing consulting services to clients on behalf of a global consulting company, or within the Consumer/Hospitality/Travel industry.

  • Must have 8 years of experience with:

  • Experience leading or managing teams and change initiatives (especially in a project management role)

  • Experience with budgetary responsibilities related to projects or resources

  • Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access)

  • Superior critical thinking, analytical, and problem-solving skills

  • Exceptional interpersonal, team-building, and communication skills

  • Ability to build consensus and foster change in ambiguous settings

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team, and client

  • Outstanding integrity, initiative, creativity, and passion

  • Record of consistent career progression with increasing levels of responsibility

  • Willingness and ability to travel 80%

  • Must live within commuting distance to one of Deloitte s consulting offices

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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