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American Express Strategic Fraud Analyst (Virtual) in Boston, Massachusetts

Description

This role will report to a Client Success Manager within the Client Success department. It will be responsible for working closely with enterprise accounts to support strategic initiatives using a suite of Accertify fraud products and analytic tools. This role will act as an individual contributor and work in a high-visibility, cross-functional capacity alongside members of different parts of the Accertify organization, including Support, Implementation, Development, Decision Sciences, and Operations.

Responsibilities:

  • Consult with Accertify clients as subject matter expert to design and deploy comprehensive fraud prevention strategies and policies; identify fraud control improvements

  • Develop and deploy fraud prevention and chargeback management reporting/alerting using Splunk, SQL, and Python

  • Become a Splunk subject matter expert:

  • Consult with Accertify clients on design and configuration for customized Splunk reporting and alerting

  • Deliver onsite training sessions to clients on the use of Splunk reporting and alerting products

  • Work closely with Account Management and clients to identify new reporting features and functionality for existing Splunk environments

  • Implement, validate, and deploy new machine learning models for clients as well as assist with refresh process of existing models within the Interceptas tool

  • Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies and fraud trends; adapt new approaches and features as needed

  • Develop strong relationships with clients to deliver exceptional service and ensure that expectations are exceeded; act as a liaison between the client and the organization

  • Work closely with Account Management to develop new visualizations and data analysis for client Quarterly Business Reviews

  • Expect 25% travel for internal/external training, team meetings, and client onsite meetings

Qualifications

Qualifications

  • Bachelor's degree in a field relevant to technology, business, finance, or human behavior

  • Minimum of two years of experience in fraud prevention or management in an online consumer-facing environment

  • Excellent written and verbal communication abilities, including an expert-level knowledge of the Microsoft Office Suite

  • Excellent mathematical and analytical abilities, including logic and deductive reasoning

  • Experience of analyzing large sets of data to identify patterns and trends

  • Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud

  • Proven experience with using visualization and analytic software, including Splunk, SQL, Tableau, SAS, etc.; of these, Splunk and SQL required

  • Proven ability to effectively communicate with internal departments and stakeholders to deliver highly-detailed and technical information

  • Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high profile, strategic enterprise clients

  • Must be collaborative, motivated, creative, and results-oriented

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technologies

Primary Location: United States

Schedule Full-time

Req ID: 21024552

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