Verizon Strategic Customer Success Manager in Boston, Massachusetts
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
The Strategic Success Manager role is part of our Customer Success organization and will ensure the success of a small portfolio of our largest customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.
You'll walk the halls at your clients (two to five of our larger, strategic name clients) on a regular basis, acting as liaison between the client and theVerizon product team and sales and client organizations, translating business cases into action and proactively helping clients achieve value. This will include not only identifying revenue opportunities, but also helping to create the need for the opportunities, and leveraging the team to help craft and close those opportunities. You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients’ business goals, driving greater business value and executive alignment between our company and the client.
Some key responsibilities and objectives of the position include:
Ensuring your clients derive maximum value from their investment inVerizon Connectplatform products and adopt and consume greater functionality and breadth of the solution, you'll identify and internally communicate newVerizon Connectproduct expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.
Effectively networking an account from the executive level down, in order to achieve successful execution of the customer’s strategy.
Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately mapVerizon Connectproduct capabilities and associated business benefits to address their needs.
Understanding and presenting industry best practices and the evolution ofVerizon ConnectManagement/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.
Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.
Providing theVerizon Connectproduct management team with feedback for the improvement of existing products and the development of future products.
What we’re looking for...
Ideal candidates will preferably have 3-5 years of relevant experience in similar work environments.
Experience with account portfolio planning and prioritization.
Executive presence and a proven ability to lead and facilitate executive meetings and workshops.
Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications, and automation. Familiarity with the technologies used in cloud computing and SaaS solutions is a plus.
A bachelor's degree or equivalent related work experience.
Even better if you have:
A proven ability to become a credible and effective executive advisor/coach, including change management (cultural, technical and business).
Significant expertise and experience in dealing with large, complicated, political accounts at the highest levels, preferably with recent direct hands-on executive experience.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
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